End-User IT Support & M365 Specialist

Veloxis Pharmaceuticals, Inc.; Cary (NC); Hybrid; USD 70,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Performance-based bonus

Training & development opportunities

Job summary

Veloxis Pharmaceuticals, Inc. in Cary, NC, seeks an IT professional to provide End-User Support & Incident Resolution for laptops, mobile devices, email, and enterprise apps.

You will troubleshoot authentication, resolve Microsoft 365 issues, and support provisioning, device lifecycle, and migrations across teams.

Veloxis offers a hybrid work model with competitive compensation and benefits, including health coverage, training, and a performance-based bonus eligibility.

Qualifications

• 4+ years of IT support or service delivery experience.
• Experience supporting enterprise environments and migrations.
• Solid understanding of M365 administration, endpoint management, and troubleshooting tools.
• Relevant certifications (e.g., Microsoft, Azure, Intune) preferred.
• ITIL Foundation skills preferred.

Responsibilities

• Provide Tier 1 (On-site) and 2 technical support for laptops, mobile devices, email, and enterprise applications.
• Troubleshoot and resolve authentication, access, and device-related issues (e.g., BitLocker recovery, Outlook/iOS configuration).
• Investigate and diagnose advanced Microsoft365 issues such as missing emails, mailbox inconsistencies, or service interruptions.
• Support users during live issues by gathering diagnostics, screenshots, and logs.
• Coordinate and fulfill access requests for enterprise systems (e.g., Microsoft 365, email systems).
• Partner with business and/or IT stakeholders to understand access requirements and ensure appropriate provisioning.
• Collaborate with your leader to continuously improve onboarding and offboarding execution efficiency.
• Assist with account lifecycle tasks including onboarding, offboarding, updates, and migrations.
• Support deployment, shipment, and return of corporate devices (laptops, iPhones, iPads).
• Ensure we have agreed levels of hardware inventory to ensure life-cycle demand.
• Provide guidance, migration instructions, and user communications for hardware rollouts.
• Manage device-related policy enforcement and compliance with established IT operation controls.

Skills

Microsoft 365 administration

Endpoint management

Customer service orientation

Troubleshooting

Communication

Education

B.S. / B.A. in business, computer science or related field

Tools

Microsoft 365 Admin Center

Intune

Azure AD

Job description

Veloxis Pharmaceuticals, Inc. in Cary, NC, seeks an IT professional to provide End-User Support & Incident Resolution for laptops, mobile devices, email, and enterprise apps.

You will troubleshoot authentication, resolve Microsoft 365 issues, and support provisioning, device lifecycle, and migrations across teams.

Veloxis offers a hybrid work model with competitive compensation and benefits, including health coverage, training, and a performance-based bonus eligibility.