Enterprise IT Support Engineer — Automations & Docs

Crypto Pro Network; United States; On-site; USD 50,000 - 70,000; Full time

Job summary

Crypto Pro Network is seeking a Member of Enterprise Technology, IT Support, to enhance the technology experience. You will resolve support tickets, contribute to automation projects, and build documentation aimed at user satisfaction. This role offers autonomy and interaction with the Corporate Engineering team to improve tech processes.

The ideal candidate will have 2+ years of IT support experience, excellent communication skills, and familiarity with tools like Google Workspace and Jira. An equal opportunity employer, Crypto Pro Network values diversity.

Qualifications

• 2+ years experience in IT support or technical operations.
• Strong customer service orientation.
• Hands-on experience with enterprise tools.

Responsibilities

• Drive resolution of support tickets across enterprise systems.
• Build user-friendly documentation using AI tools.
• Lead troubleshooting efforts for escalated technical issues.

Skills

IT support experience

Customer service orientation

Communication skills

Experience with Google Workspace

Experience with Slack

Tools

Jira

Kandji

Job description

Crypto Pro Network is seeking a Member of Enterprise Technology, IT Support, to enhance the technology experience. You will resolve support tickets, contribute to automation projects, and build documentation aimed at user satisfaction. This role offers autonomy and interaction with the Corporate Engineering team to improve tech processes.

The ideal candidate will have 2+ years of IT support experience, excellent communication skills, and familiarity with tools like Google Workspace and Jira. An equal opportunity employer, Crypto Pro Network values diversity.