Member of Enterprise Technology, IT Support

Crypto Pro Network; United States; On-site; USD 50,000 - 70,000; Full time

Job summary

Crypto Pro Network is seeking a Member of Enterprise Technology, IT Support, to enhance the technology experience. You will resolve support tickets, contribute to automation projects, and build documentation aimed at user satisfaction. This role offers autonomy and interaction with the Corporate Engineering team to improve tech processes.

The ideal candidate will have 2+ years of IT support experience, excellent communication skills, and familiarity with tools like Google Workspace and Jira. An equal opportunity employer, Crypto Pro Network values diversity.

Qualifications

• 2+ years experience in IT support or technical operations.
• Strong customer service orientation.
• Hands-on experience with enterprise tools.

Responsibilities

• Drive resolution of support tickets across enterprise systems.
• Build user-friendly documentation using AI tools.
• Lead troubleshooting efforts for escalated technical issues.

Skills

IT support experience

Customer service orientation

Communication skills

Experience with Google Workspace

Experience with Slack

Tools

Jira

Kandji

Job description

Member of Enterprise Technology, IT Support

At Anchorage Digital, we are building the world’s most advanced digital asset platform for institutions to participate in crypto. Anchorage Digital is a crypto platform that enables institutions to participate in digital assets through custody, staking, trading, governance, settlement, and the industry's leading security infrastructure. Home to Anchorage Digital Bank N.A., the first federally chartered crypto bank in the U.S., Anchorage Digital also serves institutions through Anchorage Digital Singapore, Porto by Anchorage Digital, and other offerings. The company is funded by leading institutions including Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa, with its Series D valuation over $3 billion. Founded in 2017 in San Francisco, California, Anchorage Digital has offices in New York, New York; Porto, Portugal; Singapore; and Sioux Falls, South Dakota. Learn more at anchorage.com, on X @Anchorage, and on LinkedIn. We’re looking for a Member of Enterprise Technology, IT Support who doesn’t just close tickets but actively makes our technology experience better. You’ll be the first human point of contact for employees navigating our enterprise systems, solving problems quickly while identifying patterns that lead to lasting improvements. This isn’t a role where you’re stuck in a queue with no autonomy. You’ll work directly with our Corporate Engineering team to automate repetitive work, build better documentation using AI tools, and contribute to projects that eliminate entire categories of support requests. If you have a bias for action and want to work somewhere that values making things better over just keeping the lights on, this role will give you the platform to do it.

Overview of responsibilities, ownership, and expertise

Technical Skills

• Drive resolution of support tickets across enterprise systems including Google Workspace, Slack, and internal tools, maintaining high user satisfaction and quick response times
• Build user-friendly and AI-friendly documentation and knowledge base articles, leveraging AI tools to improve clarity and accessibility of IT resources

Complexity and Impact of Work

• Lead troubleshooting efforts for escalated technical issues, working independently to diagnose root causes and implement solutions
• Manage light automation projects and system configuration tasks that improve operational efficiency and reduce manual work

Organizational Knowledge

• Collaborate with Engineers on automation initiatives, audit requests, and system improvements, providing frontline insights on user pain points
• Deliver audit evidence and system documentation to support the CISO team compliance requirements

Communication and Influence

• Listen to user issues with empathy and patience, understanding both the technical problem and business impact to prioritize effectively
• Contribute process improvements and documentation enhancements that make IT support more efficient and user‑friendly

You may be a fit for this role if you have:

• 2+ years of experience in IT support, helpdesk, or technical operations with demonstrated ability to troubleshoot and resolve user issues independently
• Strong customer service orientation with excellent written and verbal communication skills for both technical and non‑technical audiences
• Hands‑on experience with enterprise tools such as Google Workspace, Slack, Jira, Kandji, or similar SaaS platforms
• Initiative to identify and implement process improvements, whether through documentation, lightweight automation, or workflow optimization
• Bias for action with ability to work independently, prioritize competing requests, and maintain composure during high‑volume periods

Although not a requirement, bonus points if:

• Experience with Jira, Linear, or other ticketing systems including basic workflow configuration
• Familiarity with AI tools (ChatGPT, Claude, etc.) for documentation creation or user support
• Basic scripting knowledge (Python, JavaScript, etc.) or experience with no‑code automation platforms
• Knowledge of MDM platforms (Jamf, Kandji), hardware provisioning, or physical office IT setup
• Previous work in fintech, crypto, or highly regulated industries

Anchorage Digital is an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. Anchorage Digital considers qualified applicants regardless of criminal histories, consistent with other legal requirements.

Anchorage Digital considers qualified applicants regardless of criminal histories, consistent with other legal requirements.