Enterprise IT & Service Desk Manager (Hybrid)

Cambia Health Solutions; Lewiston (ID); Hybrid; USD 95,000 - 130,000; Full time

Job summary

Cambia Health Solutions seeks a Manager, Service Desk to lead the IT & AI Management's Support Center, coordinating corporate technology support needs across multiple offices. The role emphasizes leadership, project delivery, and collaboration with vendors and internal teams.

The position oversees IT support operations, drives problem resolution during outages, and ensures alignment with budget and timelines. A strong healthcare tech background and people management are essential.

Qualifications

• Bachelor's degree in Information Systems, Computer Science or Business with 5+ years tech experience.
• Alternatively 8+ years IT experience with 4+ years in leadership.
• Six years in tech/Help Desk, with 4 years in leadership.

Responsibilities

• Oversee efficient IT support processes for Cambia.
• Manage complex projects, provide analysis, forecast resources within scope, timeline and budget.
• Act as SWAT Team member for outage and disaster recovery efforts.

Skills

Leadership

NOC leadership

IT knowledge

Communication

Project management

Budget awareness

Customer service

Problem solving

Healthcare domain

Education

Bachelor's degree in Information Systems/CS/Business

Experience-based alternative (8+ yrs IT + 4 yrs leadership)

Tools

Windows

Outlook

Security administration

Job description

Cambia Health Solutions seeks a Manager, Service Desk to lead the IT & AI Management's Support Center, coordinating corporate technology support needs across multiple offices. The role emphasizes leadership, project delivery, and collaboration with vendors and internal teams.

The position oversees IT support operations, drives problem resolution during outages, and ensures alignment with budget and timelines. A strong healthcare tech background and people management are essential.