IT Service Desk Manager – Onsite & Service Delivery
UMC Health System
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Job summary
UMC Health System is seeking a Manager IT Service Desk to lead daily operations within a hospital IT environment. You will supervise staff, manage SLAs, and drive ITSM initiatives aligned with ITIL best practices.
The role requires collaboration with IT leadership to enhance service quality and customer satisfaction through effective incident and change processes. Responsibilities include reporting, analytics, training, and ensuring knowledge articles and procedures stay current.
Job description
UMC Health System is seeking a Manager IT Service Desk to lead daily operations within a hospital IT environment. You will supervise staff, manage SLAs, and drive ITSM initiatives aligned with ITIL best practices.
The role requires collaboration with IT leadership to enhance service quality and customer satisfaction through effective incident and change processes. Responsibilities include reporting, analytics, training, and ensuring knowledge articles and procedures stay current.
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