Enterprise IT Service Desk Analyst – Cybersecurity & Compliance

Axiom Path, Inc.; Florida; Hybrid; USD 60,000 - 90,000; Full time

Job summary

Axiom Path, Inc. is seeking a Service Desk Analyst (Tier 1 & 2) to support enterprise users in security-conscious environments. You will address incidents, provide remote and on-site assistance, and work with IT security teams to ensure compliant IT services.

The role focuses on Windows, Microsoft 365, AD, and ITSM tooling like ServiceNow or Jira. A hybrid Charlotte-based schedule combines onsite collaboration with remote support, contributing to reliability, data protection, and compliant

Qualifications

• 5+ years in IT Service Desk or enterprise technical support.
• Experience with FedRAMP/CMMC/NIST frameworks is a plus.
• Strong Windows, Microsoft 365, AD, and enterprise app handling.
• Knowledge of networking basics and VPN connectivity.
• Ability to document incidents and maintain knowledge bases.

Responsibilities

• Provide Tier 1 and Tier 2 support via phone, email, chat, and remote tools.
• Resolve workstation, OS, app, hardware, and network issues to minimize downtime.
• Support Windows, M365, AD, and enterprise applications with reliable access.
• Manage identity and access requests, including provisioning and resets.
• Log incidents in ITSM platforms and escalate when needed.
• Document troubleshooting steps and maintain knowledge resources.
• Adhere to cybersecurity controls and FedRAMP/CMMC/NIST practices.
• Assist secure endpoint operations and remote connectivity.
• Meet SLAs and deliver a positive user experience.

Skills

Windows OS troubleshooting

Microsoft 365

End-user support

Active Directory

Networking basics

ITSM processes

Incident management

Communication skills

Security awareness

Remote support tools

Education

CompTIA A+

CompTIA Network+

Microsoft certifications

ITIL Foundation

Tools

ServiceNow

Jira Service Management

Remote support tools

Job description

Axiom Path, Inc. is seeking a Service Desk Analyst (Tier 1 & 2) to support enterprise users in security-conscious environments. You will address incidents, provide remote and on-site assistance, and work with IT security teams to ensure compliant IT services.

The role focuses on Windows, Microsoft 365, AD, and ITSM tooling like ServiceNow or Jira. A hybrid Charlotte-based schedule combines onsite collaboration with remote support, contributing to reliability, data protection, and compliant