Enterprise Internship, Information Technology

Advocate Health; West Allis (WI); Hybrid; USD 25,000 - 36,000; Full time

Job summary

Advocate Health is offering an IT Internship focused on HRIS and IT operations. The intern will observe and assist with configuration, implementation, support, and maintenance of applications to meet operational needs.

You will liaise with clinical ops, IT staff, users, and vendors to ensure smooth system operations and participate in developing internship guidelines. The role emphasizes learning through hands-on tasks, data integrity review, KPI tracking, and collaboration with the IT team.

Qualifications

• Currently enrolled as a junior or senior at an accredited college or university.
• GPA of at least 2.5.
• Good communication skills, both written and verbal.
• Strong attention to detail and accuracy.
• Demonstrated ability to work in a team and manage multiple tasks.

Responsibilities

• Support IT/HRIS teams in configuring and maintaining applications.
• Assist with problem diagnosis, ticketing, and user support.
• Help monitor system performance and conduct basic data analyses.
• Assist in developing and documenting IT processes and guidelines.
• Collaborate with vendors and users to ensure smooth operations.

Skills

Current student

Excel

Communication

Attention to detail

Teamwork

Multitasking

Prioritization

Integrity

Education

Incoming Junior/Senior

Tools

Excel

Job description

Job Description

The IT Internship provides practical work experiences to college students assigned to Human Resource Information Systems (HRIS) and Information Technology (IT). The intern will learn/observe basic IT functions such as: IT configuration, implementation, support and maintenance of applications and solutions to meet the operational and technical needs of the organization. IT professionals serve as a liaison between clinical operations, internal information technology, system users and vendors, and ensure effective systems operations by monitoring applications and providing user support. The department will further develop specific job standards and guidelines for the internship role.

Major Responsibilities:

• o IT intern may research unusual bugs or issues the company encounters.
• o IT interns must support the IT team in the maintenance of hardware, software and other systems.
• o IT intern assists more experienced analysts in identifying and facilitating practices and procedures which result
• o in successful conversions, updates, application recovery procedures, and assessments of hardware
• o functionality.
• o IT intern must troubleshoot issues with equipment like printers, computers and servers.
• o Intern run software updates backups when requested.
• o Intern may research hosting options and report pricing and system options to supervisors.
• o IT interns may participate in the development of new desktops, servers or applications.
• o IT intern assists with the call tracking system, recording interactions with customers while consistently meeting
• o established Service Desk Key Performance Indicators (KPI).
• o IT intern helps provide initial support troubleshooting, answering questions and resolving basic problems and
• o issues related to LAN/WAN-based software, desktop computing equipment, printers, network status and
• o applications.
• o IT intern helps review and analyze effectiveness and efficiency of existing systems and assists in developing
• o strategies for improving or leveraging current systems. Reviews data integrity, audit reports and perform data
• o analysis to support data requirements and initiatives.
• o IT intern assists more experienced analysts in identifying and facilitating practices and procedures which result
• o in successful conversions, updates, application recovery procedures, and assessments of hardware
• o functionality.

Licensure, Registration, and/or Certification Required:

• None Required.

Education Required:

• o Enrolled as Incoming Junior, or Senior at an accredited college or university

Experience Required:

• No experience required.

Knowledge, Skills & Abilities Required:

• Current enrollment with junior or senior status at a regional accredited college or university. Interns are expected to be in the process of obtaining an undergraduate degree
• Grade point average of at least 2.5.
• Good communication skills, both written and verbal.
• Strong attention to detail.
• Demonstrated ability in successfully completing tasks.
• Strong teamwork skills.
• Effective multitasking and prioritization skills.
• Strong computer skills, including proficiency with Excel.
• Must demonstrate integrity, maturity, dependability, a positive attitude and enthusiasm.

Physical Requirements and Working Conditions:

• Each department will develop mental/physical requirements from the job standards and guidelines.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.