Enterprise Imaging Client Success Leader – North America

Philips; Seattle (WA); Hybrid; USD 169,000 - 270,000; Full time

Benefits offered by this job

PTO (generous)

401k (up to 7% match)

HSA with company contribution

Stock purchase plan

Education reimbursement

Job summary

Philips is seeking a Client Success Leader for North America to transform customer engagement across Enterprise Informatics. You will accelerate value realization, design engaging solutions across Radiology, Cardiology, Digital Pathology, and Advanced Visualization, and ensure seamless collaboration between Sales, Product, and Services.

This field-based role emphasizes executive-level storytelling and measurable outcomes.

Qualifications

• 15+ years of progressive leadership experience in enterprise healthcare informatics.
• Strong understanding of clinical workflows and healthcare technology ecosystems.
• Experience leading customer-facing teams and cross-functional influence.

Responsibilities

• Design and lead customer discovery, needs assessment, and solution design across Radiology, Cardiology, Digital Pathology, and Advanced Visualization.
• Interlock pre-sales discovery with post-go-live client success and measure value realization.
• Design and scale customer engagement models to drive portfolio adoption and measurable outcomes.
• Create interlock between Sales, Product, Research & Development, Marketing, and Services to ensure clear handoffs and accountable ownership.
• Build repeatable pre-sales and client success capabilities across North America.

Skills

Executive communication

Leadership experience

Healthcare informatics

Solution storytelling

Job description

Philips is seeking a Client Success Leader for North America to transform customer engagement across Enterprise Informatics. You will accelerate value realization, design engaging solutions across Radiology, Cardiology, Digital Pathology, and Advanced Visualization, and ensure seamless collaboration between Sales, Product, and Services.

This field-based role emphasizes executive-level storytelling and measurable outcomes.