Enterprise Healthcare Program Manager

Warmada; Chicago (IL); Hybrid; USD 123,000 - 149,000; Full time

Benefits offered by this job

Comprehensive health coverage

Certification support for PMP/PgMP/Ag|

Generous paid time off

401(k) matching

Hybrid work model

Wellness and mental health benefits

Job summary

Qualtrics seeks a Healthcare Program Manager to lead complex, cross-solution implementations for our largest enterprise healthcare clients. You will drive program-level execution across multiple workstreams, manage risks and scope, and collaborate with Delivery, Technical, Support, Advisors, and Growth teams to ensure high-quality delivery.

You’ll influence and govern across teams, maintain RAID logs, and provide executive-ready updates.

Qualifications

• 8+ years of program, project, or client delivery management experience (preferably within healthcare, health tech, or enterprise SaaS environments).
• Bachelor’s degree required; Master’s (MBA, MHA, MPH) or PMP/PgMP certification is a strong plus.
• Proven experience utilizing project/program management software (e.g., Wrike) and driving governance structures.

Responsibilities

• Own Program Execution: Manage program-level execution for multi-solution implementations across various business units simultaneously.
• Establish Program Governance: Maintain integrated project plans, RAID logs, and governance structures using Wrike.
• Lead Issue Resolution & Escalations: Coordinate cross-functional responses to resolve complex client escalations and stabilize workstreams.
• Manage Scope & Transition: Enforce scope criteria to declare implementations done before transitioning clients smoothly to long-term relationship owners.
• Leverage Modern PM Tools & AI: Adapt program templates, synthesize progress data, and utilize AI/automation tools to streamline reporting and communication.

Skills

Program management

Cross-functional collaboration

Risk management

Stakeholder communication

Education

Bachelor’s degree

Master’s degree or PMP/PgMP

Tools

Wrike

Job description

Qualtrics seeks a Healthcare Program Manager to lead complex, cross-solution implementations for our largest enterprise healthcare clients. You will drive program-level execution across multiple workstreams, manage risks and scope, and collaborate with Delivery, Technical, Support, Advisors, and Growth teams to ensure high-quality delivery.

You’ll influence and govern across teams, maintain RAID logs, and provide executive-ready updates.