Enterprise Growth & Retention Account Manager

Rippling; Austin (TX); On-site; USD 210,000 - 220,000; Full time

Job summary

Rippling in Austin seeks an Account Manager for Enterprise, Growth & Retention to own strategic relationships across a growing client base and guide the use of Rippling’s back-office HR, IT and finance solutions. You will drive adoption, retention and revenue growth while collaborating with cross-functional teams to deliver tailored client outcomes.

This office-based role involves partnering with Technical Account Managers and internal stakeholders to craft long-term account plans, manage

Qualifications

• 4+ years of SaaS experience in account management, sales, or quota-carrying customer success.
• Experience meeting/exceeding quota through new product sales and upgrades.
• Ability to run a structured sales process and discovery/demos.
• Proven success building long-term commercial relationships including renewals.

Responsibilities

• Proactively engage customers at key lifecycle events (go-live, renewals, business reviews).
• Lead initiatives to meet adoption, retention, and growth objectives.
• Consult with clients to understand HR, IT, Finance, and global workforce needs.
• Navigate sales processes with multiple stakeholders via remote meetings.
• Negotiate procurement and contract execution.
• Develop pipelines for cross-sales, upgrades, and renewals against targets.
• Collaborate with Technical Account Manager to align account plans and goals.

Skills

SaaS account management

Quota attainment

Relationship management

Sales discovery & demos

Cross-functional collaboration

Job description

Rippling in Austin seeks an Account Manager for Enterprise, Growth & Retention to own strategic relationships across a growing client base and guide the use of Rippling’s back-office HR, IT and finance solutions. You will drive adoption, retention and revenue growth while collaborating with cross-functional teams to deliver tailored client outcomes.

This office-based role involves partnering with Technical Account Managers and internal stakeholders to craft long-term account plans, manage