Enterprise Growth & Retention Account Manager

Rippling; Chicago (IL); On-site; USD 210,000 - 220,000; Full time

Job summary

Rippling in Chicago, IL is seeking an Account Manager – Enterprise, Growth & Retention to own relationships with our largest customers and drive adoption, retention, and revenue growth of Rippling’s HR platform. You will navigate complex customer needs, coordinate cross‑functional teams, and lead initiatives to expand product usage and renewals in your book of business.

The role is on-site in Chicago with opportunities to collaborate across Offices; competitive compensation with OTE references

Qualifications

• 4+ years of SaaS experience in account management, sales or quota‑carrying customer success.
• Proven ability to meet and exceed quota through new product sales and renewals.
• Strong communication and stakeholder management skills.

Responsibilities

• Proactively manage and grow customer relationships in Enterprise accounts.
• Drive adoption, retention, and revenue growth through strategic initiatives.
• Lead discovery and product demonstrations with multiple stakeholders.
• Coordinate procurement, contract renewal, and cross‑sell opportunities.
• Collaborate with cross‑functional teams to ensure customer success.

Skills

SaaS account management

Quota carrying

Customer relationship management

Sales process expertise

Job description

Rippling in Chicago, IL is seeking an Account Manager – Enterprise, Growth & Retention to own relationships with our largest customers and drive adoption, retention, and revenue growth of Rippling’s HR platform. You will navigate complex customer needs, coordinate cross‑functional teams, and lead initiatives to expand product usage and renewals in your book of business.

The role is on-site in Chicago with opportunities to collaborate across Offices; competitive compensation with OTE references