Enterprise Field Service Manager, Dallas, TX (Garland)

Bearcom Operating Llc; Garland (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k Plan

Tuition Reimbursement

Job summary

BearCom is seeking a Field Service Manager to oversee day-to-day operations in the Field Service Department. You will manage a technician team, liaise with Motorola and customers, and drive installations, repairs, and service quality.

You will organize quotes, schedules, and field work, provide hands-on technical support, and ensure safety and efficient operation across wireless equipment installations. A 25% travel/on-call expectation is possible.

Qualifications

• 5+ years of leadership experience in technical management in the wireless industry, or similar experience.
• Experience developing, qualifying, and directing new business opportunities through customer interface and requirements gathering process.
• Knowledge of, and experience with a network of vendor resources.
• Experience managing complex project implementations.
• Must possess understanding of business practices P&L responsibility.
• Must have excellent customer relationship skills.
• Extensive knowledge/understanding of 2-way radio theory, RF propagation characteristics at various frequency bands and communications systems.
• Technical leadership experience associated with wireless solutions.
• Technical leadership experience associated with multiple 2-way radio technologies.
• Appropriate degree from an accredited college or equivalent experience; combination of education with professional experience and specialized training is also acceptable.
• Proficiency with MS Office Suite, such as Microsoft Word, Excel, and Outlook.
• Security Clearance is a plus.
• Must have a valid driver’s license and proof of insurance.

Responsibilities

• Manage field service projects and assignments.
• Act as direct liaison between BearCom technicians and Motorola or end customer.
• Work with customers to prepare quotes, bids, and schedules for completing installation and repair tasks.
• Assist with organizing and scheduling upcoming field work.
• Provides technical support in field operations.
• Diagnose, troubleshoot, repair, and resolve wireless communication equipment problems with customers in a positive and efficient manner.
• Deliver and execute customer FATP, site surveys and assessments.
• Handle training and coaching of field service technicians and installers.
• Occasionally travel and on-call may be required.

Skills

Leadership

Technical leadership

Vendor management

Customer relations

Project management

Education

Bachelor's degree or equivalent

Tools

MS Office

Job description

About BearCom:BearCom is the largest distributor of wireless voice, data, and video solutions in North America, and North America's largest two-way radio channel partner for Motorola, with more than 40 years of industry leadership, partnerships with leading manufacturers including JVC Kenwood and Avigilon, and a network of 75+ branches across North America. As part of the BearCom family, Stone Security brings deep expertise in security integration, backed by partnerships with leading OEMs including Axis, Milestone, and LenelS2, and delivering top-notch services and products built on a foundation of excellence, innovation, and customer satisfaction. Together, BearCom and Stone Security deliver communication, technology, and security solutions that help organizations operate safely, efficiently, and effectively – offering customers scalable solutions and employees the platform to build meaningful, high-impact careers.As a Field Service Manager, you will be responsible for overseeing of day-to-day operations in the Field Service Department in your assigned area. In this role, you will be responsible for managing a technician team that consists of technicians and installers with varying level of competencies. This position requires extensive interaction with multiple customer organizations, product vendors and manufactures, and with senior management of the company.Responsibilities:Manage projects and service assignments as needed.Act as direct liaison between BearCom technicians and Motorola or end customer.Work with customers to prepare quotes, bids, and schedules for completing installation and repair tasks.Assist with organizing and scheduling upcoming field work.Provides technical support in field operations.Checks functioning of newly installed equipment to evaluate system performance under actual operating conditions.Install, maintain and provide technical support and service of wireless communications equipment such as: UHF/VHF and 800/900 MHz analog and digital systems.Operate mobile, portable radio equipment, dispatch consoles, and microwave systems, using both conventional and trunked radio technologies.Diagnose, troubleshoot, repair, and resolve wireless communication equipment problems with customers in a positive and efficient manner.Provide hands-on and oversight of communications equipment and peripheral hardware installation such as base stations, repeaters, mobile devices, portable devices, wireless broadband devices, and cctv equipment. Analyze and comprehend diagnostic test results in order to repair and program radios and wireless equipment.Deliver and execute customer Functional Acceptance Test Plans (FATP), perform and document results of site surveys and assessments per defined customer requirements in pre-sales delivery and post installation.Make minor modifications to electronic circuitry per customer requests and/or deploy factory software/firmware updates.Handles training and coaching of field service technicians and installers.25% travel and on-call may be required.Help with other projects as assigned.Adhere to safety standards outlined in the BearCom Injury and Illness Prevention Program and develop safe work practicesPreferred Qualifications:5+ years of leadership experience in technical management in the wireless industry, or similar experience.Experience in developing, qualifying, and directing new business opportunities through customer interface and requirements gathering process.Knowledge of, and experience with a network of vendor resources.Experience managing complex project implementations.Must posses understanding of business practices P&L responsibility.Must have excellent customer relationship skills.Extensive knowledge/understanding of 2-way radio theory, RF propagation characteristics at various frequency bands and communications systems.Technical leadership experience associated with wireless solutions.Technical leadership experience associated with multiple 2-way radio technologies.Appropriate degree from an accredited college or equivalent experience; combination of education with professional experience and specialized training is also acceptable.Proficiency with MS Office Suite, such as Microsoft Word, Excel, and Outlook.Security Clearance is a plusMust have a valid driver’s license and proof of insurance.Background checks are part of the hiring process, which may include a Motor Vehicle check.Conduct on-site evaluations, walking up to a mile on uneven surfaces to assess service conditions and address any issuesOccasionally lift and move equipment or materials weighing up to 25 pounds as part of service operationsBenefits:BearCom wants to elevate your professional growth! We place high value in investing in the development of our team members and advancing your technical capabilities. BearCom can provide extensive on-the-job training, and covers all fees associated with most professional certifications.You’ll also receive:Highly Competitive CompensationMedical, Dental, and Vision InsuranceCompany-Paid Life, Short/Long-Term Disability InsurancePaid HolidaysGenerous Paid Time OffMatching 401k PlanUse of Company VehicleEmployee Referral BonusTuition ReimbursementKEYWORDS: Motorola, Kenwood, ICOM, Avigilon, Two-Way Radio, Two Way Radio, 2-Way Radio, GPS, VOIP, WI-FI, BDA/DAS, RF, UHF, VHF, MOTOTRBO, LMR, OSHA 10, FCC GROL, L3Harris, CET, Network+, Security+, P2P, P2MP, PtMP, P25, Astro25BearCom is proud to be an equal opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other disability protected by law. All employment is decided based upon qualifications, merit, and business need.5+ years of leadership experience in technical management in the wireless industry, or similar experience.Experience in developing, qualifying, and directing new business opportunities through customer interface and requirements gathering process.Knowledge of, and experience with a network of vendor resources.Experience managing complex project implementations.Must posses understanding of business practices P&L responsibility.Must have excellent customer relationship skills.Extensive knowledge/understanding of 2-way radio theory, RF propagation characteristics at various frequency bands and communications systems.Technical leadership experience associated with wireless solutions.Technical leadership experience associated with multiple 2-way radio technologies.Appropriate degree from an accredited college or equivalent experience; combination of education with professional experience and specialized training is also acceptable.Proficiency with MS Office Suite, such as Microsoft Word, Excel, and Outlook.Security Clearance is a plusMust have a valid driver’s license and proof of insurance.Background checks are part of the hiring process, which may include a Motor Vehicle check.Benefits:BearCom wants to elevate your professional growth! We place high value in investing in the development of our team members and advancing your technical capabilities. BearCom can provide extensive on-the-job training, and covers all fees associated with most professional certifications.You’ll also receive:Highly Competitive CompensationMedical, Dental, and Vision InsuranceCompany-Paid Life, Short/Long-Term Disability InsurancePaid HolidaysGenerous Paid Time OffMatching 401k PlanUse of Company VehicleEmployee Referral BonusTuition ReimbursementKEYWORDS: Motorola, Kenwood, ICOM, Avigilon, Two-Way Radio, Two Way Radio, 2-Way Radio, GPS, VOIP, WI-FI, BDA/DAS, RF, UHF, VHF, MOTOTRBO, LMR, OSHA 10, FCC GROL, L3Harris, CET, Network+, Security+, P2P, P2MP, PtMP, P25, Astro25BearCom is proud to be an equal opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other disability protected by law. All employment is decided based upon qualifications, merit, and business need.