Enterprise Feed Manager

BigCommerce Pty; Austin (TX); Hybrid; USD 100,000 - 140,000; Full time

Job summary

Commerce is seeking an Enterprise Feed Manager in Austin, TX. You will manage a portfolio of premier advertising clients, coordinating feed initiatives across Google, TikTok, and Meta, blending technical work with strategic client relationships.

You will partner with Sales on renewals and growth, drive revenue retention, and ensure accurate data mapping and platform integrations. This role requires proactive communication and cross-functional collaboration in a hybrid environment.

Qualifications

• Minimum of 3 years of experience in data feed account management.
• 3+ years in a client-facing support role, with professionalism and relationship skills.
• At least 3 years in digital marketing and/or e-commerce performance, delivering results.
• 3+ years of project management, coordinating multiple workstreams and cross-functional teams.
• Excellent communication, persuasion, presentation, and client relationship skills.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Manage a book of business of 20+ clients, 150+ monthly hours, or the equivalent of $50K–$80K MRR.
• Serve as the primary contact for premier advertising channel clients, acting as a Feedonomics representative.
• Improve revenue retention by building strong client relationships from entry level to executive leaders.
• Facilitate monthly virtual client meetings to review performance and strategic initiatives.
• Partner with Sales to support renewals, growth opportunities, and business reviews.
• Set and manage client expectations, troubleshoot issues, and escalate concerns to maintain satisfaction.
• Track and document client feed requirements, account details, and project milestones.
• Provide account reporting on projects, platform deliverables, and client health.
• Oversight of multi-client communications, delegating tasks.
• Configure and map data from file formats for integration into the Feedonomics platform.
• Assess data quality, resolve discrepancies, and optimize product feeds for platforms like Google, Meta, TikTok.
• Install, troubleshoot, and maintain Feedonomics platform integrations.
• Collaborate with Product and Engineering to resolve challenges and provide platform feedback.
• Maintain documentation of account processes, optimization strategies, and client growth plans.

Job description

## Enterprise Feed ManagerApplyremote type: Hybridlocations: Austin, TXtime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR102825# **Welcome to the Agentic Commerce Era**## At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we’re looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what’s possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you.The Enterprise Feed Manager is responsible for managing a portfolio of premier advertising channel clients and ensuring the successful execution of feed initiatives across major platforms such as Google, TikTok, and Meta. This role blends technical expertise with strategic client relationship management to drive best-in-class feed performance, deliver meaningful insights, and provide ongoing value.The ideal candidate excels at managing complex technical accounts, serving as a trusted advisor to clients, and partnering with Sales on identifying revenue-generating opportunities that align with business goals. This includes promoting the adoption of Feedonomics' products and services that deliver measurable impact. Success in this role requires a strong ability to navigate technical challenges and foster cross-functional collaboration.What You'll Do* Manage a book of business of 20+ clients, 150+ monthly hours, or the equivalent of $50K–$80K MRR.* Serve as the primary point of contact for assigned premier advertising channel clients, acting as a Feedonomics representative and trusted advisor.* Improve revenue retention rates for your book of business by building strong referenceable working relationships with your clients from entry level to executive leaders.* Facilitate monthly virtual client meetings to review performance, discuss strategic initiatives, and foster long-term partnerships.* Partner with Sales to support strategic business reviews, renewal conversations, and growth opportunities.* Set and manage client expectations, troubleshoot issues, and escalate concerns as needed to maintain high levels of satisfaction.* Track and document client technical feed requirements, account details, and project milestones.* Provide account reporting on special projects, platform deliverables, and overall client health to internal stakeholders and leadership.* Oversee multi-client communications, delegating operational and technical tasks to support.* Configure and map data from various file formats (e.g., delimited files, XML, API, and custom scripts) for integration into the Feedonomics platform.* Assess data quality, resolve discrepancies, and optimize product feeds for performance across platforms such as Google, Meta, and TikTok.* Install, troubleshoot, and maintain Feedonomics platform integrations to ensure reliable data sync and delivery.* Collaborate with Product and Engineering teams to provide platform feedback and resolve technical challenges.* Maintain thorough documentation of account processes, optimization strategies, platform-specific nuances and client growth plans.Who You Are* Minimum of 3 years of experience in data feed account management, with a strong understanding of product data optimization and channel integrations* 3+ years in a client-facing support role, demonstrating a high level of professionalism, responsiveness, and client relationship management* At least 3 years of experience in digital marketing and/or e-commerce performance, with proven results in driving campaign or channel success* 3+ years of project management experience, with the ability to manage multiple workstreams and cross-functional collaboration* Excellent communication (written and verbal), persuasion, presentation, and client relationship skills are critical* Proven ability to manage multiple priorities simultaneously while consistently meeting deadlines* Highly organized and detail-oriented, with a strong customer-centric mindset