Enterprise Feed Manager

Cacheflow; Austin (TX); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Bonus or commission

Equity

Benefits

Job summary

Commerce is seeking an Enterprise Feed Manager to oversee a portfolio of premier advertising channel clients and drive successful feed initiatives across Google, TikTok, and Meta. You will combine technical know‑how with strategic relationship management to deliver measurable impact and help clients grow.

The role requires strong data feed optimization, platform integration skills, and a client‑facing mindset to partner with Sales on renewals, growth opportunities, and performance reviews.

Qualifications

• 3+ years in data feed account management or equivalent
• 3+ years in a client-facing role with strong relationship management
• 3+ years in digital marketing/e-commerce performance with measurable results
• 3+ years of project management and cross-functional collaboration
• Excellent written and verbal communication, persuasion and presentation skills
• Ability to manage multiple priorities and meet deadlines
• Highly organized, detail-oriented, customer-centric mindset

Responsibilities

• Manage a book of business of 20+ clients, 150+ monthly hours, or the equivalent of $50K-$80K MRR.
• Serve as the primary point of contact for premier clients and act as a Feedonomics ambassador.
• Improve revenue retention by building referenceable client relationships from entry to executive levels.
• Facilitate monthly virtual client meetings to review performance and strategic initiatives.
• Partner with Sales on strategic reviews, renewals, and growth opportunities.
• Set and manage client expectations, troubleshoot issues, and escalate concerns as needed.
• Track and document client feed requirements, account details, and milestones.
• Provide account reporting on projects, platform deliverables, and client health to stakeholders.
• Oversee multi-client communications and delegate operational tasks.
• Configure and map data from formats (delimited, XML, API, scripts) for integration into the Feedonomics platform.
• Assess data quality, resolve discrepancies, and optimize product feeds for Google, Meta, TikTok.
• Install, troubleshoot, and maintain platform integrations for reliable data sync.
• Collaborate with Product and Engineering to resolve technical challenges and provide feedback.
• Maintain thorough documentation of processes, optimization strategies, and growth plans.

Skills

Data feed mgmt

Client relationship

Digital marketing

E-commerce know-how

Project management

Cross-functional teamwork

Tools

Feedonomics platform

XML

API integrations

Delimited files

Job description

Welcome to the Agentic Commerce Era

At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we're looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what's possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you.

The Enterprise Feed Manager is responsible for managing a portfolio of premier advertising channel clients and ensuring the successful execution of feed initiatives across major platforms such as Google, TikTok, and Meta. This role blends technical expertise with strategic client relationship management to drive best-in-class feed performance, deliver meaningful insights, and provide ongoing value.

The ideal candidate excels at managing complex technical accounts, serving as a trusted advisor to clients, and partnering with Sales on identifying revenue-generating opportunities that align with business goals. This includes promoting the adoption of Feedonomics' products and services that deliver measurable impact. Success in this role requires a strong ability to navigate technical challenges and foster cross-functional collaboration.

What You'll Do

• Manage a book of business of 20+ clients, 150+ monthly hours, or the equivalent of $50K-$80K MRR.
• Serve as the primary point of contact for assigned premier advertising channel clients, acting as a Feedonomics representative and trusted advisor.
• Improve revenue retention rates for your book of business by building strong referenceable working relationships with your clients from entry level to executive leaders.
• Facilitate monthly virtual client meetings to review performance, discuss strategic initiatives, and foster long-term partnerships.
• Partner with Sales to support strategic business reviews, renewal conversations, and growth opportunities.
• Set and manage client expectations, troubleshoot issues, and elevate concerns as needed to maintain high levels of satisfaction.
• Track and document client technical feed requirements, account details, and project milestones.
• Provide account reporting on special projects, platform deliverables, and overall client health to internal stakeholders and leadership.
• Oversee multi-client communications, delegating operational and technical tasks to support.
• Configure and map data from various file formats (e.g., delimited files, XML, API, and custom scripts) for integration into the Feedonomics platform.
• Assess data quality, resolve discrepancies, and optimize product feeds for performance across platforms such as Google, Meta, and TikTok.
• Install, troubleshoot, and maintain Feedonomics platform integrations to ensure reliable data sync and delivery.
• Collaborate with Product and Engineering teams to provide platform feedback and resolve technical challenges.
• Maintain thorough documentation of account processes, optimization strategies, platform-specific nuances and client growth plans.

Who You Are

• Minimum of 3 years of experience in data feed account management, with a strong understanding of product data optimization and channel integrations
• 3+ years in a client-facing support role, demonstrating a high level of professionalism, responsiveness, and client relationship management
• At least 3 years of experience in digital marketing and/or e-commerce performance, with proven results in driving campaign or channel success
• 3+ years of project management experience, with the ability to manage multiple workstreams and cross-functional collaboration
• Excellent communication (written and verbal), persuasion, presentation, and client relationship skills are critical
• Proven ability to manage multiple priorities simultaneously while consistently meeting deadlines
• Highly organized and detail-oriented, with a strong customer-centric mindset

Compensation Transparency

The national base salary range for this role is posted above in this job post.

Final compensation will be determined based on factors such as relevant experience, skills, qualifications and geographic location. We also consider internal equity to help ensure fair and consistent pay practices across our teams.

Where applicable, this role may also be eligible for variable compensation (such as bonus or commission), equity, and benefits in accordance with local policies. Details will be shared during the hiring process. We are committed to equitable and transparent pay practices that align to market data, internal equity, and individual contribution.

Inclusion and Belonging

At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We are committed to creating an inclusive and accessible hiring experience for all candidates. If you require accommodations or adjustments at any stage of the recruitment process, please let us know and we will work with you to meet your needs.

Learn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/