Enterprise Experience & Process Simplification Lead

First Tech Federal Credit Union; Marlborough (MA); On-site; USD 130,000 - 155,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) match

Paid time off

Paid holidays

Employee pricing on lending

Job summary

First Tech Federal Credit Union in Marlborough, MA is seeking a senior process simplification specialist to lead cross‑enterprise initiatives that reduce friction and improve member experience. You will shape problem framing, design scalable solutions, and work across journeys, platforms, and boundaries with autonomy and rigor.

Ideal candidates have 6–8 years in process excellence in financial services, advanced Lean/Six Sigma credentials, and proven ability to influence without authority while

Qualifications

• Bachelor’s degree or equivalent experience.
• 6–8 years in process simplification, operational excellence, or related disciplines.
• Demonstrated success leading complex, cross‑functional initiatives.
• Financial services or regulated industry experience is required.
• Advanced Lean, Six Sigma, or equivalent certification is required.
• Strong operational and analytical acumen, with ability to assess enterprise scale workflows.
• Proven ability to simplify cross functional processes while maintaining controls and risk discipline.
• High degree of comfort navigating organizational complexity and ambiguity.
• Excellent written and verbal communication skills to influence leaders and peers.
• Demonstrated ability to balance experience centered design thinking with scalable execution.

Responsibilities

• Lead discovery and simplification efforts for complex, ambiguous, and multi-domain problem spaces.
• Diagnose systemic process and experience breakdowns across teams, products, and platforms.
• Translate enterprise pain points into clear, structured, and prioritized problem statements.
• Design scalable, end-to-end simplification solutions with defined business, operational, and experience outcomes.
• Influence cross-functional leaders and stakeholders using data and recommendations to drive alignment.

Skills

Communication skills

Analytical thinking

Ambiguity management

Education

Bachelor’s degree or equivalent

Tools

Lean Six Sigma

Job description

First Tech Federal Credit Union in Marlborough, MA is seeking a senior process simplification specialist to lead cross‑enterprise initiatives that reduce friction and improve member experience. You will shape problem framing, design scalable solutions, and work across journeys, platforms, and boundaries with autonomy and rigor.

Ideal candidates have 6–8 years in process excellence in financial services, advanced Lean/Six Sigma credentials, and proven ability to influence without authority while