Enterprise End-User Tech Manager: Desktop & VDI Lead

Rush University Medical Center; Chicago (IL); Hybrid; USD 116,000 - 173,000; Full time

Job summary

Rush University Medical Center in Chicago seeks an Enterprise End User Technology Manager to lead the End User Experience team, overseeing endpoint services and virtual desktops, and delivering a seamless computing experience across the enterprise.

The role blends strategic leadership with hands-on oversight of Windows, Mac, and virtualization, with automation, vendor management, and KPI-driven performance to improve user satisfaction and efficiency across the organization.

Qualifications

• Bachelor’s degree in computer science, information systems, or related discipline.
• Minimum 8 years in Desktop Engineering or related IT discipline.
• Experience leading enterprise-wide IT projects with project/resource planning, change management, risk and issue management.

Responsibilities

• Provide leadership and guidance to the end-user technology engineers, fostering a collaborative and results-driven culture.
• Oversee deployment, configuration, and maintenance of endpoint hardware, software, and operating systems across Windows OS and Mac OS, and virtual environments.
• Develop and maintain comprehensive reporting and dashboards to track and analyze KPIs related to end-user technology.
• Plan, coordinate, and execute technology deployments, ensuring minimal disruption to end users and adherence to project timelines.
• Identify and create opportunities for continuous improvement, such as automation and optimization, to enhance efficiency and effectiveness in end-user technology processes.
• Oversee the management of customer experience, ensuring timely and effective resolution of issues and maintaining high levels of user satisfaction.
• Identify support trends and recurring issues, driving continuous improvement through root cause analysis and problem management.
• Collaborate with cross-functional teams to identify and address areas for improvement in end-user technology and processes.
• Manage vendor relationships, including negotiating contracts, monitoring performance, and ensuring that vendors meet the organization's standards and requirements.
• Stay current with industry trends and best practices in end-user technology management and apply this knowledge to enhance the organization's technology environments

Skills

IT management

Desktop engineering

Project leadership

Windows/Mac support

Epic experience

Mobile device management

ITIL/KPIs/SLA

IT ticketing

Vendor management

Communication skills

Education

Bachelor’s degree in computer science, information systems, or related discipline

Tools

SCCM / JAMF / Intune

Job description

Rush University Medical Center in Chicago seeks an Enterprise End User Technology Manager to lead the End User Experience team, overseeing endpoint services and virtual desktops, and delivering a seamless computing experience across the enterprise.

The role blends strategic leadership with hands-on oversight of Windows, Mac, and virtualization, with automation, vendor management, and KPI-driven performance to improve user satisfaction and efficiency across the organization.