Enterprise Drayage Operations Specialist

Steam Logistics; Chattanooga (TN); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health and welfare coverage

401k with match

Paid time off

Employee assistance program

Health Savings Accounts

Vision and dental

Job summary

Steam Logistics, based in Chattanooga, TN, seeks an Enterprise Drayage Operations Specialist to support high-volume drayage services. You will build shipments in our Transportation Management System (TMS), schedule pickups and deliveries, and manage shipment financial data.

Collaborate with the Drayage Sales team, develop relationships with truckers and customers, and optimize workflows to reduce detention, per diem, and storage costs while delivering world-class service.

Qualifications

• Bachelor's degree or equivalent education/experience.
• 1+ years logistics experience preferred.
• Proactive, independent, and reliable in a fast-paced, team environment.
• Comfortable working under pressure and meeting deadlines.
• Strong organizational, analytical, and self-motivation skills.
• Excellent written, oral, and interpersonal communication skills.
• Proficient in Microsoft Office; familiarity with Salesforce is a plus.

Responsibilities

• Builds shipments in the TMS, schedules container pickups and deliveries, and manages shipment financial data.
• Partner with the Drayage Sales team to facilitate end-to-end moves.
• Builds relationships with truckers and customers; proactive communicator via phone and email.
• Knowledgeable of all operational aspects of the TMS and how to optimize the workflow.
• Communicate capacity issues and prioritize LDs and port cuts.
• Track containers to avoid detention, per diem, storage costs; devise cost-saving solutions.

Skills

Bachelor's degree

Logistics experience

Organizational skills

Communication skills

Microsoft Office

Salesforce familiarity

Education

Bachelor's degree or equivalent

Tools

Salesforce

Job description

Steam Logistics was founded in 2012 to tackle the most strategic challenge many companies face: how to align the supply chain so goods move efficiently, quickly, and economically. As a full-service provider, we offer end-to-end services to help our customers move commodities around the world, from their origin point to their final destination. We’ve rethought the brokerage paradigm and are innovation leaders in our space, looking for the right people to join us as we scale. We are extraordinarily proud of the company we’ve built so far. Our people are Steam’s biggest competitive advantage, and we’ll continue investing in our people-first culture.

The Opportunity

The Enterprise Drayage Operations Specialist plays a critical role in supporting our drayage pick-up and delivery services for our highest volume client’s. As an Operations Specialist, you will be responsible for building and maintaining shipments within our Transportation Management System (TMS) and providing a world-class end-to-end logistics experience. This role requires a person with a great sense of organization and can collaborate with colleagues to develop unique and creative solutions for whatever means our clients' needs for smooth transportation services.

What You Will Do

• Builds shipments in our TMS, schedules container pick-up and delivery appointments, and manages the financial data of the shipments
• Partner with the Drayage Sales team facilitate the end-to-end drayage move
• Builds key relationships with both truckers and customers to ensure Steam Logistics is seen as best-in‑class service provider; proactive communicator via phone & email follow up
• Fully knowledgeable of all operational aspects of the TMS and how the workflow is setup to be as efficient as possible; brings and promotes suggestions on how to enhance and automate processes
• Effectively communicates and offers solutions when capacity problems arise, as well as ensuring LFD’s and Port Cuts are prioritized
• Excellent sense of container tracking to ensure we avoid all detention, per diem, storage, etc.; Comes up with unique and effective solutions to eliminate these costs

Required Skills, Qualifications, and Experience

• Bachelor's Degree preferred or an equivalent of education/experience.
• 1+ years of logistics experience preferred.
• Proactive, independent, and reliable in a fast-paced, team environment.
• Comfortable working under pressure and meeting deadlines.
• Strong organizational, analytical, and self-motivation skills with an entrepreneurial mindset.
• Excellent written, oral, and interpersonal communication skills.
• Proficient in Microsoft Office; familiarity with Salesforce is a plus.

What We Offer

• This is an in-office role located in a swanky new building on the corner of Broad and 4th - don't miss out on the breathtaking city views from our rooftop!
• Enjoy the peace of mind with comprehensive health, dental, and vision coverage through BlueCross Blue Shield of Tennessee and ancillary coverages through Unum.
• Take advantage of Health Savings Accounts, Dependent Care FSA, and FSA options designed to suit your needs.
• Access to an Employee Assistance Program with up to three counseling sessions included for you or your family members.
• Benefit from a 401k match to help secure your financial future.
• Embrace a healthy work-life balance with generous paid time off.

More About Us

Steam Logistics is a fast growth, integrated third-party logistics company, focused on international freight forwarding, drayage, and domestic transportation. Based in Chattanooga, Tennessee, with offices throughout the country, Steam is one of the fastest growing 3PLs in the U.S. We have been featured in Inc. Magazine's list of America's Fastest Growing Companies each of the previous five years and are also registered as a Great Place to Work. We are an equal opportunity employer that is committed to providing reasonable accommodation and will work with your needs. If you are a person with a disability and require assistance during the application process, please do not hesitate to reach out to us! We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives.