Enterprise Desktop Support Technician

Laboratory Corporation; Durham (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading healthcare company is seeking an Enterprise Desktop Support Technician to provide Tier 2 support. The role involves troubleshooting and assisting Labcorp employees with various computing devices in a fast-paced environment. Ideal candidates will possess experience in Windows and Apple systems, demonstrate exceptional customer service, and be detail-oriented.

Benefits

Medical Insurance

401(k) Plan

Paid Time Off (PTO)

Tuition Reimbursement

Qualifications

• 2-3 years of experience in a computer support role.
• Strong knowledge of the Windows desktop operating system.
• Experience supporting Apple Macintosh laptops desired.

Responsibilities

• Provide Tier 2 support for computer systems.
• Troubleshoot and resolve software and hardware issues.
• Create and maintain documentation for software applications.

Skills

Customer Service

Troubleshooting

Networking

Problem Solving

Education

Associate’s Degree in Information Technology

Tools

Microsoft Active Directory

Microsoft Office Suite

Job description

Labcorp is hiring an Enterprise Desktop Support Technician. This person will support the Durham location as well as other labs. The ideal candidate will have prior experience with providing Tier 2 support in enterprise level environments. This position will report to the IT Supervisor, Desktop Support. The qualified candidate will work onsite five days a week, Monday through Friday.

RESPONSIBILITIES

• Provide Tier 2 support for computer systems.
• Routinely provide Desktop Support assistance to Labcorp employees which includes but is not limited to the installation and troubleshooting of PC based software applications and networked PC Systems in a Microsoft Windows networked environment.

• Routinely provide support for multi-function printing and scanning devices in a networked environment.
• Provide end user support for Apple Macintosh devices.

• Provide end user support for corporately managed mobility devices which includes but is not limited to PDA, tablet computers and smart phone devices.
• Establish and troubleshoot network connectivity for end user devices connected to local Ethernet, Wi-Fi and third-party broadband networks.
• Create and maintain documentation for software applications and hardware systems.
• Participate as a member of a project team and complete assigned tasks.
• Create and update service records according to departmental procedures.

• Project work as assigned.

EXPERIENCE

• Strong knowledge of the Windows desktop operating system environment as well as PC applications such as MS Office is required.
• 2-3 years of experience in a computer support role with knowledge of computing hardware, software, voice/data cabling, and/or desktop implementation/support preferred. Knowledge of or experience with moves, adds, changes, etc., and voice/phone system support desired.
• Experience supporting Apple Macintosh laptops desired.
• Current or previous Labcorp experience preferred.

REQUIREMENTS

• This position is onsite five days a week. This is not a remote or hybrid position.
• 2-3 years of experience supporting Windows desktops and laptops.
• Experience addressing escalations from support team.
• Experience developing and implementing training for support team and company staff in workstation and software usage and other tasks where required.
• Experience troubleshooting and resolving software and hardware issues, and installing / replacing hardware on desktop PCs.
• Experience installing software, patches, updates on Desktops and Laptops.
• Experience troubleshooting basic network, software, and printing problems.
• Experience administering Microsoft Active Directory.
• Knowledge of TCP/IP networks.
• Microsoft Office suite.
• Basic knowledge of Outlook.
• Exceptional Customer Service Experience.
• Physical networking (Ethernet cabling, telecom, patch panels) a plus.
• Experience support Apple Macintosh laptops is desired.
• MCSA / MCSE / MCITP certifications, training, or relative experience is desirable.
• Strong written and verbal communication skills.
• Keen problem solving and analytical skills.
• Excellent customer focus and orientation.
• Proven soft skills (courtesy and conflict management)
• Multi-tasking proficiency.
• Detail-oriented and organized workflow.
• Ability to troubleshoot independently and efficiently to meet service level agreements.
• Proven team player.
• Flexible to working as business needs require.
• Good interpersonal skills.

EDUCATION

• Associate’s Degree or equivalent experience in Information Technology required
• MCITP -Microsoft Certified IT Professional preferred

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, pleaseclick here.

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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