Enterprise Desktop Support Specialist

STI; Salem (OR); On-site; USD 42,000 - 65,000; Full time

Job summary

STI provides statewide technical support by phone, remote access, and on-site visits to computer users throughout Oregon. The team logs requests, documents solutions, and communicates status to affected parties as issues are escalated.

The role involves diagnosing and resolving complex desktop problems, troubleshooting hardware, and maintaining installation knowledge. It requires at least two years of enterprise desktop support experience and collaboration with IS staff.

Qualifications

• Two years of experience supporting desktops in an enterprise environment.

Responsibilities

• Provides technical support by telephone, remote technology, and on-site to computer users statewide.
• Investigate and diagnose computer-related problems reported by division staff across the state.
• Assist users with unusual and more complex issues that may be referred from lower-level IS staff.
• Troubleshoot and resolve hardware issues.
• Analyzes system performance, error codes, and diagnostic messages and resolves problems or conflicts.
• Installations generally have established procedures. Testing and troubleshooting are at an intermediate level.

Job description

STI provides statewide technical support by phone, remote access, and on-site visits to computer users throughout Oregon. The team logs requests, documents solutions, and communicates status to affected parties as issues are escalated.

The role involves diagnosing and resolving complex desktop problems, troubleshooting hardware, and maintaining installation knowledge. It requires at least two years of enterprise desktop support experience and collaboration with IS staff.