Enterprise Deployment Program Manager

TRG Solutions

Westlake (OH)

On-site

USD 90,000 - 140,000

Full time

8 days ago

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Job summary

TRG Solutions is seeking a Customer Program Manager to join our CPM & PM team in person in Westlake, Ohio. The CPM owns the long-term relationship with enterprise customers and coordinates technology deployments, lifecycle management, and delivery for the duration of the customer relationship.

The ideal candidate combines strong project management with an operational mindset, working across sales, operations, field services, logistics, and procurement to drive deployments from order receipt

Qualifications

Bachelor's degree in Business, IT, or related field (or equivalent experience).
5–7+ years PM experience in tech deployments, managed services, logistics, or IT lifecycle.
Proven track record managing large multi-site deployment projects.
Experience in customer- or account-facing roles with executive relationships.

Responsibilities

Own end-to-end customer relationship for assigned accounts; act as the primary point of contact and internal advocate for the customer.
Lead multiple deployment projects across locations.
Serve as the primary customer-facing project manager throughout the project lifecycle.
Maintain continuity across multiple projects, releases, and vendors to ensure consistent customer experience and program-level delivery.
Develop and maintain project plans, deployment schedules, milestones, risk logs, and communication plans.
Facilitate project kickoff meetings, status reviews, executive updates, deployment readiness reviews, QBRs, and governance as needed.
Manage project scope, timelines, risks, dependencies, and issue resolution.