Enterprise Customer Success Partner for Outcomes & Growth

Eleos Health, Inc; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

Eleos Health, Inc is seeking a Customer Success Partner to lead relationships with Eleos’s largest enterprise customers and drive measurable value, adoption, and long-term partnership outcomes.

Reporting to CS Team Manager, you will align customer goals to product capabilities, manage post-live accounts, lead quarterly business reviews, and collaborate with Product, Support, Implementation to resolve issues and drive roadmap-informed improvements.

Qualifications

• 4 to 7 years of experience in Customer Success, Account Management, or Consulting within SaaS or healthcare technology.
• Experience with customer success platforms such as Salesforce, Gainsight, or ChurnZero.
• Strong analytical, organizational, and communication skills.
• Strong experience in increasing product utilization across accounts.
• Proven success managing strategic or enterprise accounts with ARR greater than 250,000 per customer.
• Strong ability to communicate customer value using data and outcomes.
• Bachelor’s degree required; certification in Customer Success or advanced business training preferred.
• Skilled in executive engagement, success planning, and facilitating high-impact business reviews.

Responsibilities

• Lead relationships and drive outcomes across Eleos’s largest enterprise customers.
• Ensure customers achieve measurable value, strong adoption, and long-term partnership results.
• Reporting to the Customer Success Team Manager, you will serve as a strategic advisor who helps customers realize the full impact of Eleos.
• Guide value delivery, surface insights, coordinate cross-functional work, and align customer goals to product capabilities.
• Manage a portfolio of Eleos’s largest enterprise customers, serving as their primary post-live strategic partner.
• Build relationships with customer leadership and operational teams, aligning Eleos to their goals and success criteria.
• Lead quarterly business reviews focused on outcomes, adoption insights, and value realization.
• Partner with Account Management to support renewals and expansions, targeting strong retention and growth.
• Monitor customer health, adoption patterns, and operational usage to proactively identify risks and opportunities.
• Collaborate with internal teams including Product, CS Ops, Support, and Implementation to resolve issues and deliver improvements.
• Translate customer insights into recommendations that influence Eleos’s roadmap and product strategy.
• Develop and share success stories that demonstrate clinical, operational, and organizational impact.
• Serve as a key voice of the customer, ensuring feedback informs internal planning and decision making.

Skills

Customer success

Account management

Consulting

Data analysis

Executive engagement

Product utilization

Cross-functional collaboration

Education

Bachelor's degree

Customer Success certification

Tools

Salesforce

Gainsight

ChurnZero

Job description

Eleos Health, Inc is seeking a Customer Success Partner to lead relationships with Eleos’s largest enterprise customers and drive measurable value, adoption, and long-term partnership outcomes.

Reporting to CS Team Manager, you will align customer goals to product capabilities, manage post-live accounts, lead quarterly business reviews, and collaborate with Product, Support, Implementation to resolve issues and drive roadmap-informed improvements.