Customer Success Partner

Eleos Health, Inc; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

Eleos Health, Inc is seeking a Customer Success Partner to lead relationships with Eleos’s largest enterprise customers and drive measurable value, adoption, and long-term partnership outcomes.

Reporting to CS Team Manager, you will align customer goals to product capabilities, manage post-live accounts, lead quarterly business reviews, and collaborate with Product, Support, Implementation to resolve issues and drive roadmap-informed improvements.

Qualifications

• 4 to 7 years of experience in Customer Success, Account Management, or Consulting within SaaS or healthcare technology.
• Experience with customer success platforms such as Salesforce, Gainsight, or ChurnZero.
• Strong analytical, organizational, and communication skills.
• Strong experience in increasing product utilization across accounts.
• Proven success managing strategic or enterprise accounts with ARR greater than 250,000 per customer.
• Strong ability to communicate customer value using data and outcomes.
• Bachelor’s degree required; certification in Customer Success or advanced business training preferred.
• Skilled in executive engagement, success planning, and facilitating high-impact business reviews.

Responsibilities

• Lead relationships and drive outcomes across Eleos’s largest enterprise customers.
• Ensure customers achieve measurable value, strong adoption, and long-term partnership results.
• Reporting to the Customer Success Team Manager, you will serve as a strategic advisor who helps customers realize the full impact of Eleos.
• Guide value delivery, surface insights, coordinate cross-functional work, and align customer goals to product capabilities.
• Manage a portfolio of Eleos’s largest enterprise customers, serving as their primary post-live strategic partner.
• Build relationships with customer leadership and operational teams, aligning Eleos to their goals and success criteria.
• Lead quarterly business reviews focused on outcomes, adoption insights, and value realization.
• Partner with Account Management to support renewals and expansions, targeting strong retention and growth.
• Monitor customer health, adoption patterns, and operational usage to proactively identify risks and opportunities.
• Collaborate with internal teams including Product, CS Ops, Support, and Implementation to resolve issues and deliver improvements.
• Translate customer insights into recommendations that influence Eleos’s roadmap and product strategy.
• Develop and share success stories that demonstrate clinical, operational, and organizational impact.
• Serve as a key voice of the customer, ensuring feedback informs internal planning and decision making.

Skills

Customer success

Account management

Consulting

Data analysis

Executive engagement

Product utilization

Cross-functional collaboration

Education

Bachelor's degree

Customer Success certification

Tools

Salesforce

Gainsight

ChurnZero

Job description

• We are seeking a Customer Success Partner to lead relationships and drive outcomes across Eleos’s largest enterprise customers
• This role is responsible for ensuring customers achieve measurable value, strong adoption, and long-term partnership results
• Reporting to the Customer Success Team Manager, you will serve as a strategic advisor who helps customers realize the full impact of Eleos
• You will guide value delivery, surface insights, coordinate cross-functional work, and align customer goals to product capabilities
• Manage a portfolio of Eleos’s largest enterprise customers, serving as their primary post-live strategic partner
• Build relationships with customer leadership and operational teams, aligning Eleos to their goals and success criteria
• Lead quarterly business reviews focused on outcomes, adoption insights, and value realization
• Partner with Account Management to support renewals and expansions, targeting strong retention and growth
• Monitor customer health, adoption patterns, and operational usage to proactively identify risks and opportunities
• Collaborate with internal teams including Product, CS Ops, Support, and Implementation to resolve issues and deliver improvements
• Translate customer insights into recommendations that influence Eleos’s roadmap and product strategy
• Develop and share success stories that demonstrate clinical, operational, and organizational impact
• Serve as a key voice of the customer, ensuring feedback informs internal planning and decision making

You are a strategic, customer-focused professional who takes ownership of driving value and measurable outcomes. You build trust with stakeholders at all levels and are comfortable managing complex customer environmentsYou enjoy interpreting data, facilitating executive conversations, and influencing both customer strategy and internal priorities. You see yourself as a partner in your customers’ success and take pride in delivering a thoughtful, proactive experienceCollaborative and comfortable working across multidisciplinary teams4 to 7 years of experience in Customer Success, Account Management, or Consulting within SaaS or healthcare technologyExperience with customer success platforms such as Salesforce, Gainsight, or ChurnZeroStrong analytical, organizational, and communication skillsStrong experience in increasing product utilization across accountsProven success managing strategic or enterprise accounts with ARR greater than 250,000 per customerStrong ability to communicate customer value using data and outcomesBachelor’s degree required; certification in Customer Success or advanced business training preferredSkilled in executive engagement, success planning, and facilitating high-impact business reviews