Enterprise Customer Success & Operations Lead

Pelico; Seattle (WA); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Equity

Competitive salary

Hybrid work model

Health, dental, and vision coverage

Learning budget

Job summary

Pelico seeks a results-driven Customer Success/Operations leader to own the success of enterprise customers from signing to measurable ROI, in some of the world’s most complex manufacturing environments.

You’ll work with senior operators to diagnose challenges, drive adoption of Pelico, identify expansion opportunities with Sales, and partner with product and engineering to deliver real outcomes.

Qualifications

• 2–10+ years in customer-facing/operational roles.
• Strong ownership and results in high-expectation environments.
• Excellent problem-solving and ambiguity resolution skills.
• Comfort with senior stakeholders and high-context conversations.
• Proactive and accountable for outcomes.
• Excellent communication bridging technical and business perspectives.
• Thrives in fast-paced evolving environments.
• Active use of AI tools in workflows.
• Hands-on experience with AI-assisted workflows.

Responsibilities

• Own end-to-end customer relationships across enterprise accounts.
• Diagnose operational challenges with stakeholders and drive improvements using Pelico.
• Deliver ROI by ensuring the platform is used in day-to-day decisions.
• Identify expansion opportunities with Sales to grow accounts.
• Bridge customers, product, and engineering to reflect real-world needs.
• Navigate ambiguity and drive alignment to execution.
• Define and scale Customer Operations at Pelico.
• Use AI tools to analyze data, draft communications, prepare meetings, and identify expansion signals.

Skills

Customer success

Operations

Analytical

Problem-solving

Communication

AI tools

Tools

SQL

Dashboards

Job description

Pelico seeks a results-driven Customer Success/Operations leader to own the success of enterprise customers from signing to measurable ROI, in some of the world’s most complex manufacturing environments.

You’ll work with senior operators to diagnose challenges, drive adoption of Pelico, identify expansion opportunities with Sales, and partner with product and engineering to deliver real outcomes.