Enterprise Customer Success & Operations Lead

Pelico; Austin (TX); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Equity stake

Competitive salary benchmarked to your

Flexible, hybrid work model

Health, dental, and vision coverage

Learning & development budget

Work with complex manufacturing ops

Collaborative team culture

Job summary

Pelico is a fast-growing manufacturing orchestration company expanding its Customer Operations team in Austin. You will own the success of customers from signing through measurable operational outcomes in complex manufacturing environments.

Work directly with senior operators to diagnose challenges, deliver ROI, and drive expansion opportunities. You will serve as the bridge between customers, product, and engineering, leveraging AI tools to improve communications and outcomes.

Qualifications

• 2-10+ years in customer-facing, operational, or analytical roles.
• Ownership mindset with results in high-expectation environments.
• Strong problem-solving ability to tackle ambiguous problems.
• Excellent communication bridging technical and business perspectives.
• Proactive and accountable for outcomes.
• Experience using AI tools in workflows.

Responsibilities

• Own end-to-end customer relationships across a portfolio of enterprise accounts, with direct responsibility for adoption, impact, and long-term success.
• Diagnose operational challenges with senior customer stakeholders and drive measurable improvements using Pelico.
• Deliver ROI by ensuring the platform is used and relied on in day-to-day decision making.
• Identify and drive expansion opportunities, partnering with Sales to grow accounts over time.
• Serve as the connective tissue between customers, product, and engineering, reflecting real-world needs in what is built.
• Navigate ambiguity and complexity, structuring problems and pushing initiatives to execution.
• Help define and scale how Customer Operations works at Pelico, turning deployments into repeatable systems.
• Use AI tools to analyse customer data, draft communications, prepare for stakeholder meetings, and identify expansion signals.

Skills

Customer-facing

Ownership

Problem solving

Communication

Proactive

AI tools

Stakeholder management

Data tools

Tools

SQL

Dashboards

Job description

Pelico is a fast-growing manufacturing orchestration company expanding its Customer Operations team in Austin. You will own the success of customers from signing through measurable operational outcomes in complex manufacturing environments.

Work directly with senior operators to diagnose challenges, deliver ROI, and drive expansion opportunities. You will serve as the bridge between customers, product, and engineering, leveraging AI tools to improve communications and outcomes.