Enterprise Customer Success Manager, US

BetterUp; Illinois; Hybrid; USD 94,000 - 162,000; Full time

Job summary

An innovative company is seeking an Enterprise Customer Success Manager to enhance customer engagement and maximize the value of their platform. This hybrid role offers the chance to work closely with clients, driving adoption and ensuring satisfaction. You will be part of a dynamic team focused on human transformation, where your contributions will directly impact clients' success. With a commitment to personal development, you will enjoy a supportive culture that values creativity and collaboration. If you are passionate about customer success and eager to make a difference, this opportunity is perfect for you.

Benefits

Access to BetterUp Coaching

Flexible Paid Time Off

Learning and Development Stipend

Volunteer Days

Company-wide Summer & Winter Breaks

Qualifications

• Experience managing high-value customer relationships at the executive level.
• Strong project management skills with multiple stakeholders.

Responsibilities

• Drive customer value and adoption of the BetterUp platform.
• Build relationships and create value-based business recommendations.

Skills

Leadership Skills

Client Service Orientation

Strategic Consulting

Project Management

Relationship Mastery

Problem-Solving

Storytelling

Job description

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Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship.

We do. We can’t cram it all in here, but you’ll start noticing it from the first interview.

Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters.

This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move.

Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture.

If that sounds exciting—and the job description below feels like a fit—we really should start talking.

The Enterprise Customer Success Manager role contributes to the mission of BetterUp by ensuring that our customers and members receive the full value out of the BetterUp platform and experience. This position is based in one of our hub locations; Washington DC, New York, NY, San Francisco, CA, Austin, TX, Chicago, IL, Minneapolis, MN. This is a hybrid role and you must be able to go to the office a minimum of 2 days per week. The role supports our distribution strategy by driving customer value, increasing the measurable and perceived value that customers receive from the BetterUp platform. Our Customer Success Managers (CSMs) are our clients’ key strategists, consultants, and growth planners. CSMs partner with the Account Management and Implementation teams to drive adoption and deliver on value, which creates strong business cases for renewals and expansions. Core skills to be successful in this role include, but are not limited to; leadership skills, client service orientation, strategic consulting, project management, relationship mastery, problem-solving, and storytelling.

• Relationship Building: Build rapport and expand customer/executive sponsorship, creating new champions while also fostering relationships with existing champions.
• Prospection & Coordination: In this role, the CSM is a champion of deeply understanding how BetterUp can solve business problems for our customers and aligns our solutions and internal resources to support each customer’s needs.
• Account Health: Be a true champion of account health, taking action on early warning signals; escalates to leadership appropriately. Ensures best-in-class program engagement across all programs regardless of size, teeing Account Managers up for expansions ahead of the renewal period.
• Value Delivery: Create thoughtful, value-based business recommendations that help customers maximize value; make internal recommendations on customizations or ways to serve globally while balancing ROI, scale, and time to market.
• Drive problem-solving and risk mitigation strategies, engaging cross-functional partners to get results. Quarterback customer-centric projects or customizations as required.
• Manage relationships with program sponsors and day-to-day partners while teaming with your Global Account Partners to increase the breadth and depth of relationships. Become a true advocate of your customer’s best interest internally at BetterUp as well as with the customer’s of BetterUp.
• Understand customer strategy and challenges; align BetterUp’s Human Transformation Platform with their internal narrative and desired outcomes to maximize insights and value.
• Contribute to the evolution of our product & product functionality, product marketing, and internal and customer best practices
• Ability to travel for up to 20% of the time.
  
  

If you have some or all of the following, please apply:

• Experience with high-value books of business, multi-product platform deployments, the HCM SaaS space, or Talent disciplines are also highly valued.
• Previous experience building deep relationships with customers, stakeholders, and client teams, including at the Executive level. Must have previously served as the main point of contact for customers.
• Strong experience keeping customers’ expectations grounded in reality, and pushing back while maintaining a positive relationship. Must be able to be prescriptive, consultative, and credible.
• Project management experience and/or experience managing multiple projects with multiple stakeholders at once.
• Must have demonstrated ability to build industry or company-specific knowledge and business acumen and engage with senior leadership of large organizations.
• Previous experience balancing multiple priorities, including long term strategy with immediate customer needs, as well as aligning commercial outcomes with broader account needs
• Strong experience inspiring customers to do something different. Should have experience consulting or managing customers in a solution that required behavior change of end-users.
  
  

Benefits

At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community.

• Access to BetterUp coaching; one for you and one for a friend or family member
• A competitive compensation plan with opportunity for advancement
• Flexible paid time off
• Per year:
• All federal/statutory holidays observed
• 4 BetterUp Inner Workdays (https://www.betterup.co/inner-work)
• 5 Volunteer Days to give back
• Learning and Development stipend
• Company wide Summer & Winter breaks
• Year-round charitable contribution of your choice on behalf of BetterUp
  

We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don’t hesitate to reach out — we encourage everyone interested in joining us to apply.

BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The base salary range for this role is $94,000.00 – $162,000.00.

If you live in New York, the base salary range for this role is:

• $108,000.00 – $162,000.00: New York City
• $94,000.00 – $140,000.00: Albany, Buffalo, Nassau, Newburgh, Rochester
  
  

Protecting your privacy and treating your personal information with care is very important to us, and central to the entire BetterUp family. By submitting your application, you acknowledge that your personal information will be processed in accordance with our Applicant Privacy Notice. If you have any questions about the privacy of your personal information or your rights with regards to your personal information, please reach out to [e-mail]

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Professional Training and Coaching

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