Customer Success Associate

AppsFlyer; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

AppsFlyer is seeking a Customer Success Associate to help clients maximize value from our mobile attribution platform. You will work with global teams, ensure smooth onboarding, and drive product adoption.

You’ll train clients, share best practices on mobile marketing, and act as the voice of the customer inside AppsFlyer to influence product and R&D. This role offers a collaborative, growth-focused environment.

Qualifications

• 2–4 years of experience with digital marketing / analytics / product management.
• Excellent program management skills.
• Excellent communication skills.
• Experience with Salesforce, Asana, Slack.

Responsibilities

• Ensure that the client gets value from AppsFlyer platform.
• Provide client with best practices on Mobile marketing.
• Train clients on AppsFlyer, drive feature adoption and enhance product stickiness.
• Be the clients’ voice inside AppsFlyer.
• Drive upsell and cross-sell opportunities with clients.
• Deliver business review to decision makers and c-level executives.
• Assist with closure of new logos and ensure smooth onboarding experience.

Skills

Program management

Communication

Digital marketing

Analytics

Customer success

Salesforce

Asana

Slack

Tools

Salesforce

Asana

Slack

Job description

At AppsFlyer, we believe every challenge is an invitation to innovate. We’re looking for an Customer Success Associateto help us shape the future of measurement. In this role, you’ll work with talented professionals across the globe, within a culture that values curiosity, collaboration, and personal development. If you're ready to bring your skills to a global stage, this is your chance to make an impact.

When we say obsession, we mean we will do everything to make you feel those AF vibes; whether it’s company breakfasts, happy hours and parties, our connection to each other is always a core focus. Do you believe in personalized service? Do you understand the value of trust, accessibility and the personal touch when it comes to cultivating business relationships? Then you just might be the right candidate for one of our Customer Success Associate positions. This is an opportunity to be AppsFlyer’s eyes and ears with the clients. Help them work through their issues. Be ahead of the curve by sharing new product releases or content relevant to their business. Listen to their feedback to help the Product and R&D team innovate new features. Ultimately, you’re there to ensure that our customers are more successful.

What you will do:

• Ensure that the client gets value from AppsFlyer platform
• Provide client with best practices on Mobile marketing
• Train clients on AppsFlyer, drive feature adoption and enhance product stickiness.
• Be the clients’ voice inside AppsFlyer
• Drive upsell and cross-sell opportunities with clients
• Deliver business review to decision makers and c-level executives
• Assist with closure of new logos and ensure smooth onboarding experience

What you have:

• 2-4 years of experience with digital marketing / analytics / product management
• Excellent program management skills
• Excellent communication skills
• Experience with tools like: Salesforce, Asana, Slack

At AppsFlyer, we’re committed to building a diverse and inclusive workplace.

Bonus Points:

• Preferred experience in servicing SaaS products
• Preferred experience with mobile advertising / analytics landscape in China
• Being recommended by an AppsFlyer employee

AppsFlyer is a global company with 20 offices worldwide. Through mental health programs like Be Well, the Global Employee Exchange Program, and fitness programs, we empower our people to thrive physically, mentally, and professionally.

Here, titles don’t define us-ideas do. You’ll thrive in a culture where everyone’s input shapes the future.