Enterprise Customer Success Manager — Post-Sale Growth

Nuix Limited; Reston (VA); Hybrid; USD 100,000 - 140,000; Full time

Job summary

Nuix is seeking a Customer Success Manager (Platform) to own post-sale relationships across enterprise accounts. You will coordinate with implementation and services teams to drive adoption and retention, while balancing relationship depth with revenue outcomes.

The role requires a consultative approach in data-intensive or investigative environments, managing a portfolio that includes relationship stewardship and billable advisory work.

Qualifications

• Five or more years of experience in customer success, account management or consulting within enterprise B2B software.
• Commercial acumen with renewal conversations and revenue expansion experience.
• Strong interpersonal and communication skills across technical and non-technical audiences.
• Proficiency with CRM and customer success platforms for pipeline management and renewal forecasting.

Responsibilities

• Own the post-sale relationship for an assigned portfolio from contract close through renewal.
• Deliver billable advisory engagements that drive product adoption and outcomes.
• Manage renewal cadence with a 90 day lead time before expiry.
• Identify and progress upsell and cross-sell opportunities within the portfolio.
• Conduct quarterly business reviews with senior stakeholders, including C-suite when appropriate.
• Monitor health signals and act on risk indicators to maintain engagement.

Skills

Customer success

Account management

Communication

Executive stakeholder engagement

CRM proficiency

Tools

CRM software

Job description

Nuix is seeking a Customer Success Manager (Platform) to own post-sale relationships across enterprise accounts. You will coordinate with implementation and services teams to drive adoption and retention, while balancing relationship depth with revenue outcomes.

The role requires a consultative approach in data-intensive or investigative environments, managing a portfolio that includes relationship stewardship and billable advisory work.