Enterprise Customer Success Manager Onboarding & Renewals

GC AI; United States; Hybrid; USD 95,000 - 140,000; Full time

Job summary

GC AI in-house legal SaaS company seeks a Customer Success Manager to own onboarding and renewal cycles, helping legal teams adopt AI with rollout plans, training, adoption monitoring, risk identification, and measurable value for legal leaders.

This hands-on role partners with Sales, Product, Support, and the founding team to ensure customers succeed from kickoff through renewal, building trusted relationships with General Counsel and Legal Ops leaders in a fast-growing company.

Qualifications

• 3-7 years in B2B SaaS Customer Success or similar role.
• Experience owning onboarding, adoption, renewals or expansion.
• Strong presentation skills, including leading live demos and trainings.
• Ability to use customer data, product usage, and outcomes to build renewal narratives.
• Strong discovery and relationship management to identify blockers and risk early.
• Comfort explaining technical products to non-technical users.
• Ownership mindset and ability to operate in a fast-paced startup.
• Experience in a startup/scale-up where processes are still being built.

Responsibilities

• Lead customers from kickoff through adoption, including implementation planning and training.
• Monitor usage, identify blockers, and integrate GC AI into daily workflows for contracts, drafting, and reviews.
• Own or partner on renewal strategy for enterprise accounts with ROI-based discussions.
• Develop trusted relationships with General Counsel and Legal Ops leaders.
• Translate customer feedback into product insights and roadmap input.
• Lead live demos, onboarding sessions, and executive reviews tailored to legal audiences.

Skills

Presentation skills

Onboarding ownership

Renewals management

Relationship management

Live demos facilitation

Cross-functional collaboration

Job description

GC AI in-house legal SaaS company seeks a Customer Success Manager to own onboarding and renewal cycles, helping legal teams adopt AI with rollout plans, training, adoption monitoring, risk identification, and measurable value for legal leaders.

This hands-on role partners with Sales, Product, Support, and the founding team to ensure customers succeed from kickoff through renewal, building trusted relationships with General Counsel and Legal Ops leaders in a fast-growing company.