Customer Success Manager, Enterprise & Onboarding

SupportFinity™; San Francisco (CA); On-site; USD 128,000 - 150,000; Full time

Benefits offered by this job

Equity

Career development opportunities

Competitive benefits

Job summary

SupportFinity™ is seeking a Customer Success Manager to lead the onboarding and renewal process for enterprise customers in San Francisco. This role involves tailoring implementations to client needs and building trusted relationships with General Counsels.

The ideal candidate will bring 3+ years of experience in CSM or similar roles, showcasing excellent presentation skills and financial acumen. A competitive compensation package includes a base salary of $128,000–$150,000 plus equity.

Qualifications

• 3+ years in a CSM, Account Management, or Implementation role, preferably in B2B SaaS.
• Excellent presentation skills, able to command a room (or Zoom) and explain complex technical concepts with clarity.
• Financial acumen, comfortable with modeling and data analysis to build compelling business cases.

Responsibilities

• Lead end‑to‑end implementation for new teams, tailoring your approach to the specific needs of small legal pods and expansive enterprise departments.
• Own the commercial renewal process for enterprise accounts.
• Build deep, lasting relationships with General Counsels and Legal Ops leaders.

Skills

Customer Success Management

B2B SaaS Experience

Presentation Skills

Financial Acumen

AI Curiosity

Job description

Customer Success Manager – Enterprise & Onboarding

GC AI is the fastest‑growing legal AI platform for in‑house teams. This role focuses on end‑to‑end onboarding and renewal of enterprise customers, ensuring adoption and long‑term retention.

Responsibilities

• Lead end‑to‑end implementation for new teams, tailoring your approach to the specific needs of small legal pods and expansive enterprise departments.
• Own the commercial renewal process for enterprise accounts, using financial modeling to demonstrate ROI and secure long‑term partnerships.
• Build deep, lasting relationships with General Counsels and Legal Ops leaders, becoming their trusted advocate within GC AI.
• Act as a bridge between customers and the product team, translating user feedback into actionable insights for the roadmap.
• Deliver world‑class presentations and live demos that make complex AI technology accessible and exciting for legal professionals.

Impact

• Accelerate time‑to‑value so new users see results within days, not months.
• Drive net retention by proactively identifying risks and expansion opportunities.
• Scale the company’s customer‑obsession culture, ensuring every legal team feels supported and heard.

Required Skills & Experience

• 3+ years in a CSM, Account Management, or Implementation role, preferably in B2B SaaS.
• Excellent presentation skills, able to command a room (or Zoom) and explain complex technical concepts with clarity.
• Financial acumen, comfortable with modeling and data analysis to build compelling business cases.
• Curiosity for AI and ability to troubleshoot and navigate technical platforms.
• Active listening to uncover what customers are not saying and address core pain points.

Mindset

• Relationship builder who creates a community of champions.
• Ownership‑driven: takes full responsibility for account health.
• Problem solver who thrives on creative solutions to adoption hurdles.
• Startup DNA: energized by fast‑paced environment with immediate impact.

Benefits

• Growth & Impact: work directly with the founding team during the Series B journey.
• Competitive package: base salary, equity, and excellent benefits.
• Career development: clear path for advancement in a rapidly expanding company.

Compensation

US‑based range: $128,000 – $150,000, plus equity and commission for applicable tasks. Pay is determined by skills, experience, and market conditions.

GC AI is an equal‑opportunity employer committed to diversity and inclusion. We do not discriminate on the basis of race, color, religion, gender identity or expression, national origin, age, veteran status, sexual orientation, marital status, disability, or any other protected class. We provide reasonable accommodations for applicants with disabilities.