EMEA Starlink Customer Success Lead

Spacex; Hawthorne (CA); Vor Ort; USD 180.000 - 240.000; Vollzeit

Zusammenfassung

Starlink is seeking a Manager, Starlink Customer Success (EMEA) to lead a multinational team serving enterprise resellers across Europe, the Middle East and Africa. You will set priorities, coach, and drive revenue growth while managing renewals and escalations.

You will collaborate with Sales, Finance, Tax, Engineering, and Logistics to secure opportunities, resolve regional variances in billing and regulatory environments, and ensure a consistent message across markets.

Qualifikationen

• Lead, hire, and develop a team of Customer Success Managers, Leads, and Specialists across Europe, the Middle East, and Africa
• Grow revenue across an existing book of enterprise resellers operating across a diverse set of markets
• Help the team identify and close opportunities for customers to expand their use of Starlink across hardware, service, data, and products
• Build hardware and service forecasts that leadership can rely on, accounting for differences in customer demand and execution across countries
• Develop a clear view of where the largest opportunities and risks are across the region and focus the team accordingly
• Work through local billing, tax, payment, regulatory, capacity, logistics, and activation issues when they are blocking revenue
• Partner with Sales, Channel Sales, Finance, Tax, Engineering, Operations, Support, and Logistics to move customer opportunities forward
• Align closely with regional Sales and Channel Sales teams so resellers receive a clear and consistent message across markets

Aufgaben

• Lead, hire, and develop a team of Customer Success Managers, Leads, and Specialists across Europe, the Middle East, and Africa
• Grow revenue across an existing book of enterprise resellers operating across a diverse set of markets
• Help the team identify and close opportunities for customers to expand their use of Starlink across hardware, service, data, and products
• Build hardware and service forecasts that leadership can rely on, accounting for differences in customer demand and execution across countries
• Develop a clear view of where the largest opportunities and risks are across the region and focus the team accordingly
• Work through local billing, tax, payment, regulatory, capacity, logistics, and activation issues when they are blocking revenue
• Partner with Sales, Channel Sales, Finance, Tax, Engineering, Operations, Support, and Logistics to move customer opportunities forward
• Align closely with regional Sales and Channel Sales teams so resellers receive a clear and consistent message across markets

Jobbeschreibung

Starlink is seeking a Manager, Starlink Customer Success (EMEA) to lead a multinational team serving enterprise resellers across Europe, the Middle East and Africa. You will set priorities, coach, and drive revenue growth while managing renewals and escalations.

You will collaborate with Sales, Finance, Tax, Engineering, and Logistics to secure opportunities, resolve regional variances in billing and regulatory environments, and ensure a consistent message across markets.