Enterprise Customer Success Manager

Canonical; Tacoma (WA); Remote; USD 80,000 - 110,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Enterprise Customer Success Manager, der sich leidenschaftlich für Cloud- und Dateninfrastruktur-Technologien einsetzt. In dieser spannenden Rolle werden Sie neue Kunden onboarden, komplexe Projekte koordinieren und eng mit verschiedenen Abteilungen zusammenarbeiten, um das Wachstum und die Zufriedenheit der Kunden zu fördern. Das Unternehmen bietet ein flexibles Arbeitsumfeld mit einem starken Fokus auf Teamarbeit und kontinuierliche Entwicklung. Wenn Sie eine proaktive, kundenorientierte Person sind, die in einem dynamischen Umfeld glänzen möchte, ist dies die perfekte Gelegenheit für Sie.

Benefits

Jährliches Lernbudget von 2.000 USD

Leistungsbasierte Boni

Flexible Arbeitszeiten

Wellness-Programme

Reisegelegenheiten

Elternzeit

Urlaubsansprüche

Qualifications

• Mindestens 5 Jahre Erfahrung in IT mit Fokus auf Cloud und Dateninfrastruktur.
• Ausgezeichnete Präsentationsfähigkeiten für komplexe Software.

Responsibilities

• Onboarding neuer Kunden und Einführung in unsere Produkte.
• Koordination komplexer Projekte mit Entwicklern und IT-Managern.

Skills

Kundenorientierung

Cloud-Technologien

Linux OS

Datenanwendungen

Netzwerksicherheit

Projektmanagement

Agile Methoden

Präsentationsfähigkeiten

Tools

Salesforce

Jira

Job description

Join to apply for the Enterprise Customer Success Manager role at Canonical.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include leading public cloud and silicon providers, and industry leaders across sectors. We are a pioneer of global distributed collaboration, with over 1200 colleagues in 75+ countries and few office-based roles. Teams meet periodically around the world to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring an Enterprise Customer Success Manager at Canonical.

Customer success is a strategic department at Canonical, focused on reducing risk and churn, facilitating product adoption, and supporting expansion within existing accounts. CSMs develop trust with their customers, understand their objectives, and align expectations to suggest additional services or products, increase loyalty, and help draw and deliver a collaboration roadmap.

Our Customer Success team offers thoughtful, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. CSMs are specialized in segments:

• Mass - SMEs or large businesses starting their journey with Canonical
• Focus - Large companies with established ARR
• Step Growth - High-potential customers

All CSMs contribute to business support for remaining, not-yet-assigned customers, including Store customers.

Location: This role is remote.

What your day will look like

• Onboard new customers and introduce them to our products and support processes, including Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications, and more.
• Coordinate complex projects with developers, IT managers, and decision makers from various industries.
• Collaborate with Sales, Field Engineering, and Support to develop engagement plans aligned with customer objectives.
• Manage a portfolio of customers in a specific region, identifying growth opportunities or renewal risks in coordination with Sales.
• Conduct weekly customer and business reviews with cross-functional teams to identify and resolve blockers.
• Advocate for customers internally and influence product roadmaps, websites, documentation, and processes to improve satisfaction and retention.
• Support customers through reactive ticket requests.
• Create campaigns targeting multiple customers through digital touchpoints and activities.

What we are looking for in you

The ideal candidate will have excellent customer-facing skills and a passion for cloud and data center infrastructure technologies. We also seek:

• Minimum 5 years of experience related to IT, with exposure to Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT.
• Excellent presentation skills for discussing complex software.
• Experience improving internal processes while delivering projects on time.
• A team player capable of interacting across departments and levels.
• Knowledge of agile methodologies.
• Proficiency in English, with additional proficiency in Spanish and Portuguese preferred.

Additional skills that you might also bring

• Experience with Salesforce, Jira, and CRMs is a plus.

What we offer colleagues

• Distributed work environment with biannual in-person team sprints.
• USD 2,000 annual learning and development budget.
• Annual compensation review and performance bonuses.
• Additional benefits reflecting our values, including holiday leave, parental leave, wellness programs, travel opportunities, and more.

About Canonical

Canonical pioneers open source technology, publishing Ubuntu, a key platform for AI, IoT, and cloud. We hire globally, uphold high standards, and expect excellence. Most colleagues work remotely, fostering a flexible, innovative environment.

Canonical is an equal opportunity employer

We promote diversity and are committed to fair consideration of all applicants, regardless of background or identity.