Enterprise Customer Success Manager

Menlo Ventures; San Francisco (CA); Hybrid; USD 155,000 - 170,000; Full time

Job summary

Envoy is seeking a strategic Enterprise Customer Success Manager to enhance client relationships and drive product adoption. The role entails onboarding, account growth, and collaboration with internal teams in a dynamic hybrid environment based in San Francisco.

Benefits

Market-competitive salary

Equity for all full-time roles

Excellent benefits

An inclusive community

Support for personal and professional growth

Qualifications

• 4+ years of experience in Customer Success or Account Management.
• Track record of managing and growing complex accounts.
• Experience in creating training materials.

Responsibilities

• Own a book of strategic accounts and build relationships.
• Identify expansion opportunities and partner with Sales.
• Drive product adoption through proactive engagement.

Skills

Project Management

Customer Adoption

Empathy

Change Management

Communication

Analytics

Job description

About Envoy

Envoy’s workplace platform has redefined how companies welcome visitors, improve the onsite experience, book desks and meeting rooms, manage deliveries, and access accurate and unified workplace data in 16,000 locations around the globe by designing products that solve common workplace problems.

Envoy provides a simple way to manage your complex safety, security, and compliance needs across all your workplace locations—wherever you need to bring people together.

Rely on smart, automated solutions to common workplace problems, like freeing up unused space and eliminating repetitive tasks. Not only does this allow you to make the most efficient use of your space and resources, it frees up your team’s time to focus on the work that matters.

With Envoy’s intuitive technology that employees actually enjoy using, you can create a great workplace experience that fosters community and togetherness by making it easy for teams to coordinate working onsite.

Unlike companies that offer disconnected workplace solutions and disparate (and often imprecise) data sources, Envoy’s platform provides accurate, comprehensive, and unified workplace data so you can make informed business decisions. Envoy’s integrated solutions pull data from multiple sources to ensure that you always have the most accurate data available.

For more information, visitEnvoy.com.

About the Role

We’re looking for a strategic and relationship-driven Enterprise Customer Success Manager (CSM) who will act as a trusted advisor to our largest customers. You'll guide clients through every stage of the customer lifecycle, from onboarding to renewal, while identifying growth opportunities and helping them unlock the full potential of Envoy’s Workplace platform.

This is more than just a support role, you’ll be responsible for building relationships, driving adoption, identifying expansion opportunities, and partnering with internal teams to grow accounts and increase product value.

This hybrid position requires 4 days a week (Monday-Thursday) in our San Francisco office.

You will

• Own a book of strategic accounts and build strong, multi-threaded relationships across Workplace, IT, Security, and Compliance teams
• Identify expansion opportunities and actively build pipeline within your accounts, partnering closely with Sales to close and grow revenue
• Drive product adoption and optimize usage through proactive engagement and regular business reviews
• Set success plans and measurable goals to ensure customers realize value from Envoy’s solutions
• Serve as the Voice of the Customer by managing escalations and surfacing product feedback
• Collaborate with cross-functional teams (Sales, Support, Product, Marketing, Engineering) to position the right solutions at the right time
• Travel 10–15% of the time to visit key clients and strengthen partnerships onsite

You have

• 4+ years of experience in a customer success or account management role.
• A proven ability to manage and grow large, complex accounts across multiple stakeholders
• A strong track record of driving customer adoption and identifying upsell opportunities
• Excellent project management and change management skills
• Experience creating and iterating on training or enablement materials
• A deep understanding of enterprise organizations and how to build relationships across teams
• Demonstrated ability to quickly learn new concepts and a strong desire to continuously grow into a product expert.

Compensation & Incentives

• Base Salary: 90/10 split
• Bonus structure focused on Net Revenue Retention (NRR) and product utilization

You are

• Entrepreneurial and resourceful with a go-getter mindset
• Naturally empathetic and data-driven in your approach
• Comfortable with change and excited by new challenges
• An excellent communicator, both written and verbal
• Highly organized and able to manage multiple accounts and priorities
• Based in or willing to work in San Francisco with a 4-day a week in-office policy

You'll get

• A high degree of trust in your ideas and execution
• An opportunity to partner and collaborate with other talented people
• An inclusive community where you feel welcomed and cared for as a person
• The ability to make an immediate impact in helping customers create a great workplace experience
• Support for your personal and professional growth
  
  This application will only be open for two weeks! Don’t miss your chance—apply now before the deadline closes!

Compensation description

Envoy's compensation package includes a market-competitive salary, equity for all full-time roles, and excellent benefits. If you are located in San Francisco, CA our expected cash compensation for this role is $155K-$170K OTE (Annually). Final offers may vary within the range provided based on experience, expertise, and other factors.

If you have any questions related to compensation, please get in touch with Recruiting after you apply.

#LI-Hybrid

By applying for this position, you acknowledge that you have fully read and understand the job requirements and received the Envoy Privacy Notice for applicants, which is linked here . Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Envoy to process your application. Envoy is an EEO Employer and does not discriminate on the basis of any characteristic protected by local, state or federal law.