Strategic Customer Success Manager

Moveworks; Mountain View (CA); Remote; USD 96,000 - 158,000; Full time

Job summary

Moveworks is looking for a Strategic Customer Success Manager to enhance customer experience and drive product value. This role focuses on building strong relationships with customers and adapting strategies to maximize the platform's impact, making it ideal for those with a SaaS background. The position can be remote with occasional visits to the Mountain View HQ.

Qualifications

• 5+ years of experience in account management, implementation, sales, or consulting.
• Experience with organizations of 100k+ employees.
• Strong ability to adapt to product changes.

Responsibilities

• Partner with customers to drive product value.
• Develop trusted relationships with executive sponsors.
• Evolve and iterate customer onboarding strategy.

Skills

Account management

Problem-solving

Relationship building

Technical explanation

Education

Bachelor’s degree

Job description

Location: Open to In office in Bay Area, Austin, NYC or Remote,

As a Strategic Customer Success Manager at Moveworks, you play a role that’s at the center of the company, shaping what we build and the value we deliver for our customers. You are the face of Moveworks for the world’s largest organizations, coaching customers as they navigate the new frontier of deploying machine learning-based Assistants with true automation capabilities.

We are a team of pioneers, building out a motion in a new space - come with ideas, an appetite to learn, and an eagerness to continue to break out of the norm and do the best work of your career. You will partner with customers to take them on a transformation journey to maximize the value they get from our platform, and in parallel, help our product team evolve our platform.

Note: For remote candidates. There may be occasional opportunities to visit HQ in Mountain View and attend company events. Prior experience working in a remote capacity is highly desired.

Come help us build our best-in-class Customer Success team and play an integral role at the fastest-growing AI startup in its space!

What will you do?

• You partner with our initial customers to drive product value
• You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value
• You partner cross-functionally to translate business needs and product requirements into new solutions for customers
• You will evolve and iterate on our customer onboarding strategy
• You work with internal teams and customers to drive adoption, engagement, and growth
• You will help customers identify, quantify, and work toward transformational goals in partnership with Moveworks
• You will adapt quickly to product changes and limitations, and communicate these strategically to stakeholders
• You will act as the voice of the customer, gathering customer feedback and helping share the product roadmap

What do you bring to the table?

• You have 5+ years of account management, implementation, sales, or consulting experience in software/SaaS
• You have experience in explaining technical solutions, establishing goals, developing opportunities, building and selling business cases, and improving customer experience
• You have experience supporting deployments with 100k+ employee organizations
• You are process focused with strong problem-solving ability - always searching for a smarter, better way to achieve a goal
• You have experience building strong internal and external relationships, including with senior-level executives
• You are diplomatic, have tact, and you are poised under pressure
• You possess a voracious appetite to learn and grow
• You have completed a Bachelor’s degree
• You are willing to travel 10% of the time

Base Compensation Range:

Tier A (NYC Metro Area): $107,000 - $158,000

Tier B (Outside of NYC Metro): $96,000 - $145,000