Corporate Customer Success Manager

BILL; San Jose (CA); Hybrid; USD 151,000 - 182,000; Full time

Job summary

Join a rapidly growing fintech company as a Corporate Customer Success Manager in San Jose. Drive customer retention, manage key accounts, and deliver exceptional experiences while working in a fast-paced environment. This hybrid role offers a competitive salary and a comprehensive benefits package.

Benefits

100% paid employee health, dental, and vision plans

Employee Stock Purchase Program

Flexible time off and wellness days

Employee recognition and referral programs

Qualifications

• 5+ years of experience in customer success or retention.
• Proven ability to manage a book of business with 100+ accounts.
• Experience identifying upsell or expansion opportunities.

Responsibilities

• Build relationships with customers in your book of business.
• Drive customer retention and mitigate churn risks.
• Collaborate with internal teams for expansion efforts.

Skills

Relationship Management

Customer Retention

Attention to Detail

Organizational Skills

Education

Bachelor's Degree or equivalent experience

Tools

Excel

Google Sheets

Job description

4 days ago Be among the first 25 applicants

Innovate with purpose

At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters.

Innovate with purpose

At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters.

Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or working remotely, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.

At BILL, we listen, learn, and lead—fostering collaboration and a drive for continuous growth. We’re committed to building a diverse and inclusive workplace that values each person’s unique skills and experiences. Even if you don’t meet every requirement, we’d love to hear from you—you might be just what we’re looking for, whether in this role or another.

Let’s give businesses more time for what matters.

Make Your Impact Within a Rapidly Growing Fintech Company

We are seeking a talented, results-driven team member to join our expanding post-sales organization as a Corporate Customer Success Manager. In this role, you will own and manage a high-value book of business, serving as a strategic partner to your customers. You’ll be responsible for driving customer retention, identifying growth opportunities, and delivering an exceptional customer experience. This is a high-impact role that requires strong relationship management, a proactive approach, and a commitment to operational excellence.

Responsibilities

• Build meaningful relationships with the customers in your book of business
• Retain all customers under your purview
• Identify potential churn risks and work proactively to mitigate them
• Uncover and drive expansion opportunities within your book of business
• Collaborate with internal teams to support expansion efforts
  
  

We’d Love To Chat If You Have

• 5+ years of customer success or retention experience
• Experience effectively managing and nurturing a book of business with 100+ customer accounts
• Proven experience identifying and driving expansion, upsell, or cross-sell opportunities within existing accounts
• Strong attention to detail and ability to work independently
• Demonstrated ability to navigate and resolve complex customer issues
• Highly organized with a structured approach to managing work
  
  

Preferred Qualifications

• Proficiency in Excel or Google Sheets
• Excellent communication skills, both verbal and written
• Self-starter with a strong work ethic and curiosity to learn
• Calm under pressure, especially when handling challenging customer situations
• Background in finance or accounting
  
  

This San Jose, CA- or Draper, UT-based hybrid role requires in-office work (Mon, Tues, Thurs). Candidates must be U.S. work authorized with no current or future sponsorship needs and live within 45 miles of either location or relocate by the start date.

#evergreen

The On Target Earnings (OTE) range for this role is noted below for our office location in San Jose, CA. This role is eligible to participate in BILL’s sales incentive and equity plans. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.

San Jose pay range

$151,400—$181,700 USD

The On Target Earnings (OTE) range for this role is noted below for our office location in Draper, UT. This role is eligible to participate in BILL’s sales incentive and equity plans. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.

Draper UT pay range

$128,700—$154,400 USD

What’s in it for you?

Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn’t only experienced by our customers, but by our employees as well.

Here is a preview of some of the amazing benefits here at BILL:

• 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
• HSA & FSA accounts
• Life Insurance, Long & Short-term disability coverage
• Employee Assistance Program (EAP)
• 11+ Observed holidays and wellness days and flexible time off
• Employee Stock Purchase Program with employee discounts
• Wellness & Fitness initiatives
• Employee recognition and referral programs
• And much more
  
  

Don’t believe us? Check out our culture, benefits, and teams on our career site, LinkedIn Life, or YouTube pages.

BILL is an Equal Opportunity Employer that values diversity and inclusion. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture.

We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact [e-mail].

Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Software Development

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