Enterprise Customer Success Manager

Canonical; San Diego (CA); Remote; USD 80,000 - 120,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Enterprise Customer Success Manager, der eine Schlüsselrolle im Kundenbeziehungsmanagement spielt. In dieser spannenden Position werden Sie neue Kunden onboarden, komplexe Projekte koordinieren und eng mit Vertrieb und Ingenieurwesen zusammenarbeiten, um sicherzustellen, dass die Kunden ihre Ziele erreichen. Sie werden die Möglichkeit haben, mit führenden Unternehmen in der Technologiebranche zu arbeiten und deren Erfolg durch Ihre Expertise in Cloud- und Datenzentrumstechnologien zu fördern. Wenn Sie leidenschaftlich daran interessiert sind, Kundenbeziehungen zu stärken und innovative Lösungen zu entwickeln, ist dies die perfekte Gelegenheit für Sie.

Benefits

Jährliches Budget für Weiterbildung von 2.000 USD

Jährliche Vergütungsüberprüfung

Anerkennungsprämien

Urlaubs- und Elternzeit

Wellness-Programme

Reisemöglichkeiten und -vorteile

Qualifications

• Mindestens 5 Jahre relevante IT-Erfahrung mit Linux und Cloud-Technologien.
• Fähigkeit, komplexe Software zu präsentieren und interne Prozesse zu verbessern.

Responsibilities

• Onboarding neuer Kunden und Einführung in Produkte und Supportprozesse.
• Koordination komplexer Projekte mit Entwicklern und IT-Managern.

Skills

Kundenorientierung

Cloud-Technologien

Linux-Betriebssysteme

Präsentationsfähigkeiten

Agile Methoden

Netzwerksicherheit

Datenanwendungen

Migration

Education

Bachelorabschluss in Informatik oder verwandten Bereichen

Tools

Salesforce

Jira

Job description

Join to apply for the Enterprise Customer Success Manager role at Canonical.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include top public cloud and silicon providers, and industry leaders across various sectors. We are a founder-led, profitable, and growing company with a distributed team of over 1200 colleagues in more than 75 countries, with few office-based roles. Teams meet in person 2-4 times a year in interesting locations worldwide to align on strategy and execution.

We are hiring an Enterprise Customer Success Manager. Customer success is a strategic department aimed at reducing risk and churn, facilitating product adoption, and supporting expansion within existing accounts. CSMs develop trust with customers, understand their objectives, and align expectations, suggesting additional services or products to increase loyalty, address pain points, and deliver collaborative roadmaps.

Our growing Customer Success team provides thoughtful, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. To focus effectively on each customer, CSMs are specialized in one of the following segments:

• Mass - SMEs or large businesses starting their journey with Canonical
• Focus - Large companies with established ARR
• Step Growth - High-potential customers

All CSMs contribute to business support for remaining, not-yet-assigned customers, including our Store customers.

Location: This role is remote.

What your day will look like

• Onboard new customers and introduce them to our products and support processes, including Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications, and more.
• Coordinate complex projects with developers, IT managers, and decision-makers across industries.
• Collaborate with Sales, Field Engineering, and Support to develop engagement plans that meet customer objectives.
• Manage a customer portfolio in a specific region, identifying growth opportunities or renewal risks with Sales.
• Conduct weekly customer and business reviews with cross-functional teams to identify and resolve blockers.
• Advocate for customers internally and influence product roadmaps, websites, documentation, and processes to improve satisfaction and retention.
• Support customers through reactive ticket requests.
• Create campaigns targeting multiple customers via digital touchpoints.

What we are looking for in you

The ideal candidate has excellent customer-facing skills and a passion for cloud and data center technologies. Requirements include:

• At least 5 years of relevant IT experience, with exposure to Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT.
• Strong presentation skills capable of discussing complex software.
• Experience improving internal processes while delivering projects on time.
• Team player with ability to interact across departments and levels.
• Knowledge of agile methodologies.
• Proficiency in Spanish and Portuguese, in addition to English, is highly valued.

Additional skills that you might also bring

• Experience with Salesforce, Jira, or other CRMs.

What we offer colleagues

• Distributed work environment with biannual in-person team sprints.
• USD 2,000 annual learning and development budget.
• Annual compensation review, recognition rewards, holiday leave, maternity/paternity leave.
• Wellness programs, travel opportunities, and travel benefits for company events.

About Canonical

Canonical is a pioneer in open source, publishing Ubuntu, a key platform for AI, IoT, and cloud. We recruit globally and uphold high standards for excellence. Since 2004, most colleagues work remotely, fostering a future-focused work environment that encourages innovation, learning, and growth.

Canonical is an equal opportunity employer

We value diversity and are committed to creating an inclusive environment, considering all applicants fairly regardless of background or identity.