Enterprise Customer Success Manager

StrongDM; Remote (OR); Remote; USD 170,000 - 190,000; Full time

Job summary

An established industry player is seeking an Enterprise Customer Success Manager to enhance customer satisfaction and drive product adoption. This role involves acting as a trusted advisor, managing enterprise accounts, and collaborating with various teams to ensure customer success. With a focus on the cybersecurity domain, you will leverage your extensive experience to guide clients through their journey, ensuring they maximize the value of the product. If you thrive in a dynamic environment and are passionate about technology and customer relationships, this opportunity could be your next career milestone.

Benefits

Medical, dental, vision insurance

401K, HSA, FSA

Disability coverage

Life insurance

6 weeks of vacation

Volunteer days

Paid parental leave

Monthly stipends for internet

Equity in a fast-growing startup

No travel required

Qualifications

• 8+ years in Account Management or Customer Success roles.
• Strong project management skills for onboarding and implementation.

Responsibilities

• Act as a trusted advisor and consultant to customers.
• Manage larger enterprise accounts, focusing on onboarding and retention.

Skills

Account Management

Customer Success

Project Management

Cybersecurity Knowledge

Technical Consulting

Job description

StrongDM is driven by a clear mission: Secure Access, Zero Trust.

We design products and solutions that reflect this commitment, transforming the way organizations manage privileged access across their critical infrastructure. By leading with Zero Trust Privileged Access Management (PAM), we help our customers achieve secure, dynamic, and fine-grained control over access to their most sensitive resources. This focus on security has earned us an industry-leading 98% customer retention rate.

Once a customer, forever a fan. That's our goal.

When you work at StrongDM, you join a team committed to solving today’s security challenges with technology that works and customers who trust us to protect their most critical assets.

If you ask anyone at StrongDM, you’ll find that our values truly guide everything we do—from how we innovate to how we treat each other. These values are the foundation of our culture and define who we are as a company. It may sound cliché, but we’re onto something great—and G2 agrees.

We embrace the mission

We pursue mastery

We win together

These are the principles we embody as an organization. They influence how we work as individuals and teams, and what we look for in candidates who join us. We’re glad you’re here! If this sounds like an environment where you’d thrive, read on.

You will…

As an Enterprise Customer Success Manager at StrongDM, you will ensure our largest customers are set up for success from the start. Acting as the CEO of your enterprise book of business, you will collaborate with Sales, Solutions Engineering, Support, and Product teams to maximize the value they get from strongDM. You must deeply understand customer problems, build consensus, establish a project plan for deployment, manage expectations, and deliver on our product’s promise. You will own the customer relationship and the long-term health of the account.

RESPONSIBILITIES:

• Act as a trusted advisor and consultant to our customers
• Lead kickoff and planning calls to determine customer requirements, goals, and define a deployment project plan
• Work directly with your technical counterpart (Customer Success Architect) to map objectives to implementation steps, drive best practices, and ensure completion
• Collaborate with Support and Product teams to resolve challenges, answer questions, and proactively address issues
• Drive product adoption by understanding customer goals and suggesting ways to achieve them through process, product, and roadmap requests
• Analyze customer environments regularly and provide recommendations to maximize value
• Represent the voice of the customer to improve their experience across teams
• Manage larger enterprise accounts, owning onboarding, adoption, retention, growth, and renewal
• Take ownership of account renewals

REQUIREMENTS:

• 8+ years in Account Management or Customer Success roles for products/services sold to cybersecurity technical teams
• Consulting background highly preferred
• Tech-savvy with knowledge of cloud and PAM space
• Strong project management skills for onboarding, implementation, and rollout
• Business acumen to differentiate symptoms from root causes and collaborate on solutions
• Proven ability to persuade technical audiences based on requirements and value
• Experience managing challenging customers or situations successfully
• Ability to handle large, complex projects calmly and patiently
• Humility, willingness to ask for help, and avoiding assumptions
• Ability to build an adoption & value framework for customer success

$170,000 - $190,000 a year

COMPENSATION:

$170,000-190,000 + bonus + equity salary packages

Benefits include:

Medical, dental, vision insurance (free for employees and dependents)

401K, HSA, FSA, disability coverage, life insurance

6 weeks of combined vacation and sick leave

Volunteer days, holidays, paid parental leave

Monthly and annual stipends for internet and home office

Equity in a fast-growing startup

No travel required