Customer Success Manager - Enterprise Imaging Cloud Solutions - Remote

Freddie Mac; Colorado Springs (CO); Remote; USD 150,000 - 177,000; Full time

Job summary

An established industry player in healthcare technology is seeking a dynamic individual for a remote customer account management role. This position offers the chance to drive customer engagement and success while collaborating with executive teams. With a focus on health equity and community outcomes, you will have the opportunity to make a significant impact while enjoying a competitive salary and comprehensive benefits. Join a forward-thinking organization that values career growth and recognizes performance through incentive programs. If you have a passion for customer success and a desire to work in a meaningful field, this role is perfect for you.

Benefits

Equity Stock Purchase

401k Contribution

Incentive Programs

Career Advancement Opportunities

Qualifications

• 5+ years in customer account management or success.
• Experience engaging with C-Suite and VP level executives.

Responsibilities

• Primary contact for customer account management.
• Develop Strategic Customer Success Plans with accounts.

Skills

Customer Account Management

Customer Success

Sales-related Activities

Consulting with Executives

Travel Management

Tools

CRM Tools

Job description

Employer Industry: Healthcare Technology

Why consider this job opportunity:
- Salary up to $176,700 annually
- Comprehensive benefits package including equity stock purchase and 401k contribution
- Opportunity for career advancement and growth within the organization
- Work remotely from anywhere within the U.S.
- Incentive and recognition programs to reward performance
- Chance to make a positive impact on health equity and community health outcomes

What to Expect (Job Responsibilities):
- Serve as the primary point of contact for customer account management, ensuring timely resolution of issues
- Assist customers in expanding their usage and adoption of EI Cloud solutions
- Develop and execute Strategic Customer Success Plans in collaboration with assigned accounts
- Drive customer engagement through feedback programs and user groups
- Provide updates and root-cause analyses to the executive team regarding customer feedback and issues

What is Required (Qualifications):
- Minimum of 5 years of experience in customer account management or customer success
- Experience presenting and consulting with C-Suite and VP level executives
- Proven track record of upselling, cross-selling, or sales-related activities
- Current active and unrestricted passport for international travel as needed
- Ability to travel 10-15% of the time based on business needs

How to Stand Out (Preferred Qualifications):
- 3+ years of experience in the Healthcare Industry
- 3+ years of experience in Project Management, Implementation, and Support
- Familiarity with CRM tools and healthcare imaging/PACS experience
- Experience with cloud-based solutions and managing new products/services
- Background in analytics and providing actionable insights to leadership teams

#HealthcareTechnology #CustomerSuccess #RemoteWork #CareerGrowth #HealthEquity

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