Enterprise Customer Success Manager

BlueSnap, Inc; New York (NY); Remote; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company that empowers content creators with AI-driven tools. As a member of the Customer Success team, you'll play a pivotal role in helping enterprise customers maximize the value of an innovative platform. Your expertise in customer success will enable you to build strong relationships, drive adoption, and influence product development. This dynamic and fast-paced environment offers the chance to make a significant impact on how businesses share their stories globally. If you're passionate about delivering exceptional customer experiences and thrive in a collaborative setting, this opportunity is for you.

Qualifications

• 3+ years in customer success within a SaaS environment.
• Strong verbal and written communication skills.

Responsibilities

• Manage a portfolio of Enterprise customers as a strategic partner.
• Drive adoption and ensure long-term retention and growth.

Skills

Customer Success Management

SaaS Experience

Analytical Skills

Communication Skills

Problem-Solving Skills

Job description

For many of us there’s that one podcast we never miss, and video content is part of our daily routine, whether it’s professional or personal. But how many of us truly understand the effort that goes on behind the scenes? Here at Riverside, we know it well. That’s exactly why we built an AI-powered platform that helps content creators, podcasters, marketeers, and more at major brands like Netflix, Disney, Google, and Microsoft to create high-quality content with ease.

Riverside’s technology streamlines the entire content creation process, turning ideas into professional-grade content with the highest production standards, without requiring expensive equipment or external services. The secret? AI-driven tools that replace traditional production roles like editing, directing, and design, automating the entire process at the click of a button.

About the Customer Success Team

Our Customer Success team is dedicated to helping our customers maximize the value of our platform. We build strong relationships, provide strategic guidance, and ensure a seamless experience from onboarding to renewal. Acting as trusted advisors, we proactively address challenges, drive adoption, and identify opportunities for growth. If you're passionate about delivering exceptional customer experiences and thrive in a dynamic, relationship-focused role, this is the team for you.

You will manage a portfolio of Enterprise customers, acting as a strategic partner and trusted advisor to help them unlock the full value of Riverside. Your focus will be on driving adoption, enabling success at scale, and ensuring long-term retention and growth. You’ll lead regular business reviews, guide high-impact conversations, and identify opportunities for renewals and expansion. As the voice of the customer, you'll collaborate cross-functionally with Product and Marketing to influence roadmap priorities and share best practices. Your ability to build deep relationships, think proactively, and consult on how Riverside fits into broader business goals will be key to your success.

Requirements

What you bring to the table:

• At least 3+ years of experience in customer success in a SaaS environment managing enterprise logos.
• Desire to work remotely in a fast-paced startup environment
• Occasional client visits
• Passion to apply your tech-savviness to learn Riverside’s product functionality
• An ability to excel in achieving KPIs and targets
• Strong verbal and written communication skills in English
• Strong analytical and problem-solving skills
• Ability to prioritize, organize, and execute multiple tasks with deadlines

Bottom line?If you want to take part in transforming how people and businesses share their stories globally, Riverside’s your place. The work is challenging, the culture is fast-paced, and the people are exceptionally brilliant. And if that’s not enough, we guarantee that your ideas will genuinely make an impact.