Enterprise Customer Success Manager

Canonical; Kansas City (KS); Remote; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking an Enterprise Customer Success Manager to join their innovative team. This role focuses on enhancing customer experiences by guiding them through Canonical's offerings, from Ubuntu to open-source infrastructure. You will be pivotal in onboarding new clients, managing complex projects, and advocating for customer needs. With a commitment to diversity and a remote-friendly environment, this position offers a competitive compensation package and opportunities for professional growth. If you are passionate about technology and customer success, this is the perfect opportunity for you.

Benefits

Competitive worldwide compensation

Annual reviews

Bonuses

Learning budgets

Travel opportunities

Wellness programs

Qualifications

• 5+ years of IT experience with exposure to Linux OS and cloud computing.
• Excellent presentation skills for complex software discussions.
• Team player capable of interacting across departments.

Responsibilities

• Onboard new customers and introduce products like Ubuntu Pro and MAAS.
• Coordinate complex projects with developers and IT managers.
• Manage a customer portfolio and identify growth opportunities.

Skills

Linux OS

Cloud Computing

Data Applications

Networking

Security

Agile Methodologies

Presentation Skills

Team Collaboration

Tools

Salesforce

Jira

Job description

Join to apply for the Enterprise Customer Success Manager role at Canonical.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include top public cloud and silicon providers, and industry leaders across sectors. We are a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and few office-based roles. Teams meet a few times a year in interesting locations worldwide to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring an Enterprise Customer Success Manager at Canonical.

Customer success is a new strategic department aimed at reducing risk and churn, facilitating product adoption, and supporting expansion within existing accounts. Customer Success Managers (CSMs) develop trust with their customers and provide the best experience navigating Canonical's offerings. They understand customer objectives, align expectations, suggest additional services or products, and help develop collaboration roadmaps.

Our growing Customer Success team offers thoughtful, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. To focus effectively, CSMs specialize in one of these segments:

• Mass - SMEs or large businesses starting their journey with Canonical
• Focus - Large companies with established ARR
• Step Growth - High-potential customers

All CSMs contribute to business support for other customers (Tech segment), including Store customers.

Location: This role is remote.

What your day will look like:

• Onboard new customers and introduce products like Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, and data applications.
• Coordinate complex projects with developers, IT managers, and decision-makers.
• Collaborate with Sales, Field Engineering, and Support to develop engagement plans.
• Manage a customer portfolio in a specific region, identify growth opportunities or renewal risks.
• Conduct weekly customer and business reviews with cross-functional teams to identify and resolve blockers.
• Advocate for customers internally and influence product roadmaps, documentation, and processes.
• Support customers through reactive ticket requests.
• Create campaigns targeting multiple customers via digital channels.

What we are looking for:

• Minimum 5 years of IT-related experience, with exposure to Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT.
• Excellent presentation skills for complex software discussions.
• Experience improving internal processes and delivering projects on time.
• Team player capable of interacting across departments and levels.
• Knowledge of agile methodologies.
• Proficiency in English, with additional languages like Spanish and Portuguese a plus.

Additional skills: Experience with Salesforce, Jira, and CRMs is a plus.

What we offer: Competitive worldwide compensation, annual reviews, bonuses, and benefits including learning budgets, travel opportunities, and wellness programs.

About Canonical: A pioneering open-source tech firm, known for Ubuntu, leading the global shift to open source, with a high-performance, remote-friendly work environment.

Canonical is an equal opportunity employer. We value diversity and ensure fair consideration for all applicants.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Software Development