Enterprise Customer Success Manager

Perplexity; California (MO); On-site; USD 170,000 - 220,000; Full time

Job summary

Perplexity is seeking an experienced Enterprise Customer Success Manager to join our Enterprise team in the US. You will own onboarding, adoption, and ongoing success for our largest clients, driving value and long-term retention.

You will collaborate with product, sales, and support to identify opportunities for expansion, quantify value delivered, and advocate for client needs. Strong communication with C-level executives is required.

Qualifications

• 5+ years experience in Customer Success or Account Management roles at scaling tech companies, specifically working with enterprise clients.
• Proven track record of driving enterprise-level satisfaction, growth, and retention.
• Excellent communication and presentation skills, with the ability to engage C-level executives.
• A self-starter by nature, comfortable dealing with ambiguity and juggling multiple initiatives.

Responsibilities

• Execute the Enterprise customer success strategy developed by leadership.
• Serve as a primary point of contact for key enterprise clients.
• Drive initial enablement through high quality onboarding and training.
• Identify and support opportunities for growth and client expansion.
• Manage retention, working with clients to quantify value delivered.
• Advocate for client needs, and collaborate with cross-functional teams to drive product development.
• Monitor and report on established KPIs, analyze data to identify trends.

Skills

Enterprise SaaS / Enterprise CS

Account management

CRM proficiency

Executive communication

Onboarding & training

Tools

CRM systems

CS tools

Job description

We are looking for an experienced Enterprise Customer Success Manager to join our Enterprise team. In this crucial role, you’ll be responsible for executing onboarding and adoption strategies through key client ownership across our Enterprise clientele. The ideal candidate will have a proven track record in tech of driving enterprise-level engagement, retention, and growth.

You will work closely with other members of the Enterprise team, making strong communication and collaboration skills vital. A core sense of conviction and a “can-do” attitude are prerequisites. Your success will play a crucial part in expanding Perplexity's market presence and contributing to the company's overall success.

Responsibilities

• Execute the Enterprise customer success strategy developed by leadership
• Serve as a primary point of contact for key enterprise clients
• Drive initial enablement through high quality onboarding and training
• Identify and support opportunities for growth and client expansion
• Manage retention, working with clients to quantify value delivered
• Advocate for client needs, and collaborate with cross-functional teams to drive product development
• Monitor and report on established key performance indicators, analyze data to identify trends

Requirements

• 5+ years experience in Customer Success or Account Management roles at scaling tech companies, specifically working with enterprise clients
• Proven track record of driving enterprise-level satisfaction, growth, and retention
• Excellent communication and presentation skills, with the ability to engage C-level executives
• A self-starter by nature, comfortable dealing with ambiguity and juggling multiple initiatives.
• Ability to work under pressure, thriving in demanding environments
• Ability to work independently and as part of a collaborative team
• Proficiency in CRM systems and customer success tool

Why Perplexity?

• Impact at Scale – Your work directly influences hundreds of enterprise clients and millions of end-users at an unprecedented scale to encourage personalized support
• Velocity & Ownership – Excel in a culture that values curiosity, speed, and quality
• Cutting-Edge Tech – Operate at the forefront of applied LLMs and help invent how AI can redefine customer support itself.

Compensation

This role has a set base salary plus a variable component. OTE is $170-220k