Enterprise Customer Success Manager

Pantera Capital; San Francisco (CA); Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

Comprehensive health, dental, and vision insurance

401(k) plan

Equity compensation

Job summary

Pantera Capital is seeking an experienced Enterprise Customer Success Manager in San Francisco to drive onboarding and adoption across enterprise clients. You will support and expand client relationships while collaborating with internal teams. Ideal candidates have over 5 years in Customer Success roles at tech firms, with strong communication skills. The role offers a hybrid work model and a salary range of $150,000 - $190,000, including comprehensive benefits and potential equity.

Qualifications

• 5+ years experience in Customer Success or Account Management roles at scaling tech companies.
• Proven track record of driving enterprise-level satisfaction, growth, and retention.
• Excellent communication and presentation skills to engage C-level executives.

Responsibilities

• Execute the Enterprise customer success strategy developed by leadership.
• Serve as a primary point of contact for key enterprise clients.
• Drive initial enablement through high quality onboarding and training.
• Identify and support opportunities for growth and client expansion.

Skills

Customer Success

Account Management

Communication

Presentation Skills

CRM Systems

Tools

CRM systems

Customer success tools

Job description

Location

San Francisco

Employment Type

Full time

Location Type

Hybrid

Department

Customer Support

We are looking for an experienced Enterprise Customer Success Manager to join our Enterprise team. In this crucial role, you’ll be responsible for executing onboarding and adoption strategies through key client ownership across our Enterprise clientele. The ideal candidate will have a proven track record in tech of driving enterprise-level engagement, retention, and growth.

You will work closely with other members of the Enterprise team, making strong communication and collaboration skills vital. A core sense of conviction and a “can-do” attitude are prerequisites. Your success will play a crucial part in expanding Perplexity's market presence and contributing to the company's overall success.

Responsibilities

• Execute the Enterprise customer success strategy developed by leadership
• Serve as a primary point of contact for key enterprise clients
• Drive initial enablement through high quality onboarding and training
• Identify and support opportunities for growth and client expansion
• Manage retention, working with clients to quantify value delivered
• Advocate for client needs, and collaborate with cross-functional teams to drive product development
• Monitor and report on established key performance indicators, analyze data to identify trends

Requirements

• 5+ years experience in Customer Success or Account Management roles at scaling tech companies, specifically working with enterprise clients
• Proven track record of driving enterprise-level satisfaction, growth, and retention
• Excellent communication and presentation skills, with the ability to engage C-level executives
• A self-starter by nature, comfortable dealing with ambiguity and juggling multiple initiatives.
• Ability to work under pressure, thriving in demanding environments
• Ability to work independently and as part of a collaborative team
• Proficiency in CRM systems and customer success tool

Why Perplexity?

• Impact at Scale – Your work directly influences hundreds of enterprise clients and millions of end-users at an unprecedented scale to encourage personalized support
• Velocity & Ownership – Excel in a culture that values curiosity, speed, and quality
• Cutting-Edge Tech – Operate at the forefront of applied LLMs and help invent how AI can redefine customer support itself.

The cash compensation range for this role is $150,000 - $190,000.

Equity: In addition to the base salary, equity may be part of the total compensation package.

Benefits: Comprehensive health, dental, and vision insurance for you and your dependents. Includes a 401(k) plan.