Enterprise Customer Success Manager

Canonical; Atlanta (GA); Remote; USD 80,000 - 120,000; Full time

Job summary

Join a pioneering company in open source software as an Enterprise Customer Success Manager. In this dynamic role, you will develop trust with customers, facilitate the adoption of innovative products, and support account expansion. Collaborate with cross-functional teams to manage a diverse customer portfolio and advocate for their needs. Enjoy a remote-first work culture with opportunities for professional growth and an annual learning budget. If you're passionate about technology and customer success, this is the perfect opportunity to make a significant impact.

Benefits

Remote work with biannual in-person team sprints

USD 2,000 annual learning budget

Annual salary review

Performance bonuses

Comprehensive benefits including leave and wellness programs

Parental benefits

Travel opportunities

Qualifications

• 5+ years of IT experience with exposure to Linux, cloud, and networking.
• Strong presentation skills and team player with excellent communication.

Responsibilities

• Onboard new customers and facilitate product adoption.
• Manage customer portfolios and identify growth opportunities.

Skills

IT-related experience

Linux OS

Cloud

Networking

Security

Agile methodologies

Presentation skills

Communication skills

Tools

Salesforce

Jira

Job description

Join to apply for the Enterprise Customer Success Manager role at Canonical.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include top public cloud and silicon providers, and industry leaders across sectors. The company is founder-led, profitable, and growing, with a remote-first approach involving teams in over 75 countries.

Role Overview

We are hiring an Enterprise Customer Success Manager to develop trust with customers, facilitate product adoption, and support account expansion. CSMs will specialize in segments: Mass, Focus, and Step Growth, and will contribute to company-wide support for other customers, including Store clients.

Responsibilities

1. Onboard new customers, introduce products such as Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, and data applications.
2. Coordinate complex projects with developers, IT managers, and decision-makers.
3. Collaborate with Sales, Engineering, and Support to develop engagement plans.
4. Manage a regional customer portfolio, identify growth opportunities, and mitigate renewal risks.
5. Lead weekly customer and business reviews, resolve blockers with cross-functional teams.
6. Advocate for customers internally, influence product roadmaps, and improve satisfaction.
7. Support customers through reactive ticketing.
8. Create digital campaigns for multiple customers.

Qualifications

• Minimum 5 years of IT-related experience, with exposure to Linux OS, data applications, storage, cloud, networking, security, migration, or IoT.
• Strong presentation skills, ability to discuss complex software.
• Experience improving internal processes and delivering projects on time.
• Team player with excellent communication skills across departments.
• Knowledge of agile methodologies.
• Proficiency in English, with Spanish and Portuguese skills a plus.

Preferred Skills

• Experience with Salesforce, Jira, and CRMs.

What We Offer

• Remote work with biannual in-person team sprints.
• USD 2,000 annual learning budget.
• Annual salary review and performance bonuses.
• Comprehensive benefits including leave, parental benefits, wellness programs, and travel opportunities.

About Canonical

Canonical pioneers in open source, publishing Ubuntu, a key platform for AI, IoT, and cloud. We hire globally, uphold high standards, and promote a challenging, innovative work environment. Most employees work remotely, fostering a flexible and forward-thinking culture.

We are an equal opportunity employer committed to diversity and inclusion.