Enterprise Customer Success Leader

Natter

New York (NY)

Sur place

USD 120 000 - 180 000

Plein temps

Il y a 2 jours

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Résumé du poste

Natter, a fast-growing AI video platform, is expanding its Customer Success team in New York. We’re seeking a Strategic Customer Success Manager to nurture relationships with large enterprise clients, drive adoption, and identify growth opportunities.

You will lead lifecycle engagements from onboarding through renewal, coordinate with product, marketing, and solutions teams, and present quarterly business reviews to executives. Travel quarterly is expected.

Qualifications

7+ years in Customer Success, Account Management, or similar in SaaS or consulting.
Experience managing strategic, high-impact accounts with multiple stakeholders.
Strong presentation, writing, and verbal communication for technical and non-technical audiences.
Willingness to travel quarterly and engage at the executive level.

Responsabilités

Own and nurture strategic customer relationships to ensure long-term value.
Guide customers through onboarding, renewal, and expansion lifecycle stages.
Lead quarterly business reviews with stakeholders to demonstrate value and collect insights.
Collaborate with Product, Marketing, and Solutions teams to align strategies with customer needs.
Analyze KPIs with customers and use insights to inform business decisions.
Advocate for the customer voice to influence product direction.