Enterprise Customer Success Lead — Manufacturing & AI

Tulip Interfaces; Somerville (MA); Hybrid; USD 100,000 - 160,000; Full time

Benefits offered by this job

Health benefits

Dental insurance

Vision insurance

Short-term disability

Long-term disability

Life insurance

AD&D insurance

FSA / Flexible spending account

Commuter benefits

Parental leave

401(k)

Job summary

Tulip Interfaces is seeking a Senior Customer Success Manager to manage strategic relationships with large manufacturing customers and drive platform adoption. You will align Tulip’s AI-native solutions with client goals and lead renewal, expansion, and cross-functional initiatives.

The role requires a data-driven mindset, 6+ years in customer-facing roles within enterprise settings, and travel up to 20%. Hybrid work in Somerville, MA with a strong emphasis on executive partnerships.

Qualifications

• 6+ years in customer success, account management, or client-facing consulting with enterprise portfolio ownership.
• Experience with manufacturing, industrial, or operations customers, incl. shop-floor or operational change; MES/ERP familiarity a plus.
• Track record of renewals, expansion, and net revenue retention across a book of business.
• Experience presenting to VP+ stakeholders and leading executive conversations in multicultural environments.

Responsibilities

• Own strategic relationships and long-term success plans for Tulip's large manufacturing customers.
• Drive adoption and value realization by aligning Tulip's platform to customer goals and expand across plant networks.
• Monitor account health, conduct business reviews, and lead renewal/retention strategies.
• Identify expansion opportunities and collaborate with Sales on revenue growth.
• Mentor other CSMs on account planning, executive communication, and risk management.
• Coordinate with Product, Support, and Technical Account Managers to resolve issues and enable integrations.

Skills

Executive relationships

Enterprise account ownership

Data-driven

Cross-functional leadership

Travel up to 20%

Education

Bachelor's degree

MBA/Masters preferred

Tools

MES

ERP

Shop-floor systems

Job description

Tulip Interfaces is seeking a Senior Customer Success Manager to manage strategic relationships with large manufacturing customers and drive platform adoption. You will align Tulip’s AI-native solutions with client goals and lead renewal, expansion, and cross-functional initiatives.

The role requires a data-driven mindset, 6+ years in customer-facing roles within enterprise settings, and travel up to 20%. Hybrid work in Somerville, MA with a strong emphasis on executive partnerships.