Senior Manufacturing CSM: AI-Driven Growth & Strategy

Socket.dev; United States; On-site; USD 100,000 - 160,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

Life insurance

AD&D Insurance

Flexible Spending Account (FSA)

Parental Leave

401(K)

Flexible work schedule

Unlimited vacation

Virtual company events

Fitness subsidies

Dog-friendly office

Job summary

Tulip is seeking a Senior Customer Success Manager to own strategic relationships with large manufacturing customers in the US. You will align Tulip's platform to customer goals, drive adoption, and expand within plant networks, while maintaining account health and guiding renewals.

You will lead executive conversations with VP+ stakeholders, coordinate cross-functional teams, and demonstrate a data-driven approach to quantify value and retention. Travel up to 20% may be required.

Qualifications

• 6+ years in customer success, account management, or a client-facing consulting role.
• Experience working with manufacturing, industrial, or operations customers, including direct experience implementing shop-floor or operational change.
• Track record of driving renewals, expansion, and net revenue retention.
• Experience creating and leading executive presentations with VP+ stakeholders.
• Experience coordinating cross-functional teams (Sales, Product, Engineering, Marketing, Professional Services).
• Data-driven approach to measuring customer value and account health.
• Willingness to travel up to 20%.
• Bachelor's degree or equivalent; MBA is a plus.

Responsibilities

• Own the strategic relationship and long-term success plan for a portfolio of Tulip's large manufacturing customers.
• Drive adoption and value realization by aligning Tulip's platform to customer goals and expand across plant networks.
• Monitor account health, conduct regular business reviews, and lead renewals and retention strategies.
• Identify and co-own expansion opportunities within accounts and partner with Sales to drive new revenue.
• Mentor and coach other CSMs on account planning and executive communication.
• Collaborate with Product, Support, and Technical Account Managers to resolve issues and support system integrations.

Skills

Enterprise accounts

Manufacturing / MES / ERP

Executive presentations

Cross-functional leadership

Data-driven

Travel up to 20%

Bachelor's degree

MBA a plus

Education

Bachelor's degree or equivalent

Masters/MBA is a plus

Tools

MES familiarity

ERP familiarity

Job description

Tulip is seeking a Senior Customer Success Manager to own strategic relationships with large manufacturing customers in the US. You will align Tulip's platform to customer goals, drive adoption, and expand within plant networks, while maintaining account health and guiding renewals.

You will lead executive conversations with VP+ stakeholders, coordinate cross-functional teams, and demonstrate a data-driven approach to quantify value and retention. Travel up to 20% may be required.