Enterprise Customer Success Lead — Adoption & ROI

Phylo; South San Francisco (CA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Full medical, dental, and vision coverage

401(k) plan

Unlimited PTO

Lunch and snacks in the office

Regular team offsites

Opportunity for equity share

Job summary

Phylo in South San Francisco is seeking a customer-oriented individual to manage the post-sales experience for our strategic enterprise accounts. This hands-on role requires building relationships and turning ad-hoc support into successful strategies while collaborating with biologists and engineers.

The ideal candidate will have 2–4+ years in customer-facing roles, with a strong biology intuition and experience in a startup environment. Perks include competitive salary, full medical coverage, and unlimited PTO.

Qualifications

• 2–4+ years in a customer-facing role supporting enterprise customers.
• Strong biology intuition; translating technical capabilities into outcomes.
• Startup experience with high ownership and fluid roles.

Responsibilities

• Own the full post-sales journey for enterprise accounts.
• Build relationships across various roles in the organization.
• Identify and resolve blockers to ensure usage of Biomni Lab.

Skills

Customer Success

Account Management

Solutions Engineering

Consulting

Strong biology intuition

Builder mindset

Job description

Phylo in South San Francisco is seeking a customer-oriented individual to manage the post-sales experience for our strategic enterprise accounts. This hands-on role requires building relationships and turning ad-hoc support into successful strategies while collaborating with biologists and engineers.

The ideal candidate will have 2–4+ years in customer-facing roles, with a strong biology intuition and experience in a startup environment. Perks include competitive salary, full medical coverage, and unlimited PTO.