Customer Success Manager

Phylo; South San Francisco (CA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Full medical, dental, and vision coverage

401(k) plan

Unlimited PTO

Lunch and snacks in the office

Regular team offsites

Opportunity for equity share

Job summary

Phylo in South San Francisco is seeking a customer-oriented individual to manage the post-sales experience for our strategic enterprise accounts. This hands-on role requires building relationships and turning ad-hoc support into successful strategies while collaborating with biologists and engineers.

The ideal candidate will have 2–4+ years in customer-facing roles, with a strong biology intuition and experience in a startup environment. Perks include competitive salary, full medical coverage, and unlimited PTO.

Qualifications

• 2–4+ years in a customer-facing role supporting enterprise customers.
• Strong biology intuition; translating technical capabilities into outcomes.
• Startup experience with high ownership and fluid roles.

Responsibilities

• Own the full post-sales journey for enterprise accounts.
• Build relationships across various roles in the organization.
• Identify and resolve blockers to ensure usage of Biomni Lab.

Skills

Customer Success

Account Management

Solutions Engineering

Consulting

Strong biology intuition

Builder mindset

Job description

Overview

Phylo is looking for a customer-oriented team player to own the post-sales experience for our most strategic enterprise accounts, and help us figure out what great customer success looks like at an early-stage company. This is a hands-on role for someone who moves fast, thrives without a playbook, and wants to build one.

What You'll Do

• Own the full post-sales journey for a portfolio of enterprise accounts, with a sharp focus on driving adoption and consumption of Biomni Lab.


• Build relationships across the org — from VPs of Research to bench scientists and computational biologists — and become the person they call first.


• Turn ad-hoc support into repeatable success plans; proactively identify and intervene when usage dips or blockers emerge.


• Drive long-term NRR by proving clear ROI and partnering with AEs to surface expansion opportunities across new teams and business units.


• Partner with our biologists and engineers to prioritize and structure user feedback — you\'re a direct line between users and the roadmap.


• Lead onboarding workshops and business reviews that actually change how teams work.


• Handle front-line support for your accounts; no problem is beneath you.

Your Skills And Qualifications

• 2–4+ years in a customer-facing role — Customer Success, Account Management, Solutions Engineering, or Consulting — supporting enterprise customers, ideally in top 20 biopharma.


• Strong biology intuition; you can translate technical capabilities into outcomes researchers care about.


• Builder mindset: you want to create the function, not slot into an established one.


• You\'re comfortable moving fast in ambiguous situations and don\'t wait to be told what to do.


• Startup experience where ownership is high and roles are fluid.

Why Join Us?

• Competitive salary and equity share in building the future of biomedical discovery


• Full medical, dental, and vision coverage, including free therapy sessions and eyewear stipend


• 401(k) to help you build long-term financial security (US only)


• Unlimited PTO to recharge when you need it (US only)


• Lunch and snacks when you\'re in the office


• Regular team offsites and company events


• A culture of excellence and speed - we move fast, think big, and support each other every step of the way


• Your work will directly impact our mission to 100X biomedical discoveries through AI