Director of Customer Success & Renewals

Culture Amp Pty Ltd; San Francisco (CA); Híbrido; USD 200.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equity through Employee Share Option

Learning programs and coaching

Quarterly refresh days

End-of-year break

MacBook and home workspace budget

Five annual social impact days

Medical insurance coverage for you and

Descripción de la vacante

Culture Amp in the United States is seeking a Director, Customer Experience (CX) Pod Leader to drive value, retention, and expansion across a shared book. You will lead a team of CS managers and renewals managers, co-owning revenue-focused priorities with a senior leader

The role requires co-leadership with revenue ownership, high-level collaboration with Sales and RevOps, and a commitment to building one unified GTM engine in a fast-growing, people-centric culture.

Formación

• Proven track record leading CS teams with renewal and retention goals.
• Experience forecasting renewals and communicating movement to leadership.
• Expertise in CS methodologies and value-based engagement.
• Ability to coach CS practitioners into strategic advisors.

Responsabilidades

• Own the pod's renewal forecast and maintain forecast integrity.
• Lead pod territory design to optimize coverage and continuity.
• Diagnose portfolio health using adoption trends and risk indicators.
• Lead renewals process discipline and renewal negotiations.
• Coach CSMs and Renewals Managers into strategic advisors.
• Serve as executive sponsor on high-stakes accounts.
• Drive adoption goal-setting and outcomes across the pod.
• Manage team performance and contribute to hiring.

Conocimientos

Renewal forecasting

Team leadership

Cross-functional collaboration

Revenue retention (GRR)

LAER framework

Sales & RevOps collaboration

Herramientas

Vitally

Salesforce

Gong

Descripción del empleo

Culture Amp in the United States is seeking a Director, Customer Experience (CX) Pod Leader to drive value, retention, and expansion across a shared book. You will lead a team of CS managers and renewals managers, co-owning revenue-focused priorities with a senior leader

The role requires co-leadership with revenue ownership, high-level collaboration with Sales and RevOps, and a commitment to building one unified GTM engine in a fast-growing, people-centric culture.