Director, Enterprise Customer Success & Growth

Nimble; New York (NY); On-site; USD 180,000 - 260,000; Full time

Job summary

Nimble is seeking a Director of Customer Success to drive net revenue retention, growth, and long-term adoption across our global enterprise base. You will lead, scale, and mentor a world-class CS team, shaping post-sales strategy and ensuring measurable value from Nimble’s platform.

You will partner with Sales, Product, and Engineering to align customer outcomes with Nimble’s goals, build revenue visibility, and foster a data-driven culture in CS operations.

Qualifications

• 8+ years in post-sales leadership within SaaS organizations.
• 4+ years of direct management experience building and scaling CS teams serving enterprise/technical customers.
• Proven success in owning net revenue retention and expansion targets.

Responsibilities

• Own revenue growth and retention across existing customers.
• Build, scale, and mentor a high-performing team of CSMs.
• Design a scalable CS framework with segmentation, health scoring, and value delivery.

Skills

8+ years in post-sales leadership

4+ years direct CS management

NRR & expansion ownership

engaging technical stakeholders

startup experience

executive presence & C-level influence

Job description

Nimble is seeking a Director of Customer Success to drive net revenue retention, growth, and long-term adoption across our global enterprise base. You will lead, scale, and mentor a world-class CS team, shaping post-sales strategy and ensuring measurable value from Nimble’s platform.

You will partner with Sales, Product, and Engineering to align customer outcomes with Nimble’s goals, build revenue visibility, and foster a data-driven culture in CS operations.