Enterprise Customer Order PMO Lead

ASTEC; Chattanooga (TN); On-site; USD 120,000 - 160,000; Full time

Job summary

Astec seeks a seasoned Customer Order Program Manager to lead the enterprise lifecycle of customer orders across IS manufacturing sites. You will own the IS Portfolio, drive data-driven decisions for senior leadership, and ensure a single version of truth for budgets, ROI, and baselines.

You will translate complex data into executive-ready insights, establish governance, and mentor PMs to deliver consistent, high-impact results across the organization.

Qualifications

• Bachelor's degree or higher or equivalent combination of education and experience, and training.
• 10+ years of end-to-end project and program management experience, specifically within industrial or manufacturing environments.
• 2+ years of leadership.
• Proven track record in establishing governance frameworks and managing complex portfolios.
• Strong background in change management and building inclusive, high-performing teams within a fast-paced culture.
• Expert proficiency in Project Insight, Asana, or Microsoft Project.
• Project Management Professional (PMP) required; Portfolio Management Professional (PfMP) preferred.
• Exceptional ability to translate technical data into high-quality, actionable messaging for both customers and executive leadership.
• Ability to confidently facilitate large-scale project planning workshops.

Responsibilities

• Develop and implement a robust framework and decision-making structure to manage customer orders from contract award through close-out.
• Create and maintain a comprehensive suite of templates (SOWs, RAID logs, Project Templates) to ensure consistent execution across IS manufacturing sites.
• Establish and monitor automated dashboards to track portfolio health, margin performance, and delivery trends at the enterprise level.
• Act as the primary owner of the IS Portfolio by managing the delta between planned baselines and actual performance to protect ROI and schedule accountability.
• Design and mandate a standardized customer communication strategy that prioritizes high-frequency updates and transparent stakeholder engagement.
• Directly lead and manage the team of Customer Order Project Managers as the PMO expands its scope to support all customer orders.
• Define the "Astec Standard" for order management and mentor project leads on the adoption of these governance processes.
• Execute a frequent messaging cadence to ensure customers receive clear, specific, and timely updates regarding order status and milestones.
• Prepare and present high-impact, data-driven reports for the VP of Operations and the SLT.
• Conduct regular governance reviews to identify systemic risks and resource bottlenecks across multiple projects simultaneously.
• Monitor productivity and performance to drive continuous improvement in manufacturing lead times.
• Respond quickly to customer needs and foster collaborative environments with engineering, sales, and manufacturing teams.
• Establish and maintain relationships with internal business partners to refine the order-to-delivery lifecycle.
• Foster collaborative environments with engineering, sales, and manufacturing teams to refine the end-to-end order-to-cash lifecycle.

Skills

Program management

Leadership

Governance frameworks

Change management

Stakeholder communication

Data-driven insights

Education

Bachelor's degree or higher

PMP Certification

PfMP preferred

Tools

Project Insight

Asana

Microsoft Project

Job description

Astec seeks a seasoned Customer Order Program Manager to lead the enterprise lifecycle of customer orders across IS manufacturing sites. You will own the IS Portfolio, drive data-driven decisions for senior leadership, and ensure a single version of truth for budgets, ROI, and baselines.

You will translate complex data into executive-ready insights, establish governance, and mentor PMs to deliver consistent, high-impact results across the organization.